I am extremely dissapointed as I purchased an Inspire 1 v2.0 on Ferbuary 19 and payment was confirmed February 22. I was hoping to recieve my new Inspire
bye the end of the week and here it is February 26 and I have not even got a shipping confirmation! every attempt to get answers returns that the order has been passed to the warehouse but Dji has no further information about why it has not shipped! I am very frustrated with this first time interaction with Dji and I feel as though they have no
regard for my issue when I try to get answers. I heard from associates that customer service could be an issue but I did not let that deter me from purchasing what I
consider to be a great drone but I am rethinking my choice as I still have no confirmation of delivery for my drone.

Sorry for the experience!
Where do you place the order? Who were you contacting with?

You ordered from the DJI website correct?
As far as I know everything in stock ships from the US warehouse to North America if in stock which usually everything is. I do not have any access to the sales information.
If you reply to this post Monday with your order number, I will look into it.

DJI-Adela Posted at 2016-2-26 23:21
Sorry for the experience!
Where do you place the order? Who were you contacting with?

I placed the order through the Dji store online and the only contact i have been able to get is through sales chat and email!

Worksucces219 Posted at 2016-2-27 13:14
I placed the order through the Dji store online and the only contact i have been able to get is th ...

What is the order number and I'll note it and check status on it Monday.

DJI-Ken Posted at 2016-2-27 10:55
What is the order number and I'll note it and check status on it Monday.

Ken is there an email address I can forward my order number to you?

Worksucces219 Posted at 2016-2-28 07:49
Ken is there an email address I can forward my order number to you?

No, but you should be able to email Monday and get a response of if and when it shipped and a tracking number. If not, then post a message Monday and I will figure something out to get status.

Worksucces219 Posted at 2016-2-27 13:14
I placed the order through the Dji store online and the only contact i have been able to get is th ...

You can advise your order number here or contact onlinesales@dji.com and advise me the ticket number. Thanks.

DJI-Ken Posted at 2016-2-27 19:16
No, but you should be able to email Monday and get a response of if and when it shipped and a track ...

Ken my order #001159112249

Worksucces219 Posted at 2016-2-29 23:14
Ken my order #001159112249

It is in processing and I'll let you know when I have more info.
I did see that there was a delay because of the address that you provided but looks like you took care of that.

DJI-Ken Posted at 2016-2-29 16:08
It is in processing and I'll let you know when I have more info.
I did see that there was a delay  ...

Ken still no word on shipping of my order today and to be honest I would just like to get started with refunding my money.

Worksucces219 Posted at 2016-3-2 05:30
Ken still no word on shipping of my order today and to be honest I would just like to get started  ...

I am sorry,
I was told that they would try to expedite it. I just sent another email inquiring about it.

Worksucces219 Posted at 2016-3-2 05:30
Ken still no word on shipping of my order today and to be honest I would just like to get started  ...

Your order shipped out yesterday, you should get an email update.

DJI-Ken Posted at 2016-3-2 10:24
Your order shipped out yesterday, you should get an email update.

thank you very much.

Worksucces219 Posted at 2016-3-4 04:56
thank you very much.

No problem, and sorry for the delay.