bornish
lvl.4
Flight distance : 91447 ft
United Arab Emirates
Offline
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Don't recall the company that was advertising a new phone by showing off its camera capabilities, but they did not realize that the video caught a reflection of the professional camera recording the footage. Yet the same company still makes huge profits selling their falsely advertised products. In the case of OSMO, I think the most obvious false advertising is in the technical specs which describe the audio output as 2 Channels, when in fact the OSMO is only capable to record MONO even when an external mic is attached.
But the past is in the past and those of us buying these products early with only the advertisement and specs available for evaluation at the time of purchase took a high risk of not meeting our expectations and requirements. Thus, I want to take this opportunity to suggest DJI a way to show fairness to their loyal customers. Products updates / upgrades could be offered with reasonable price difference charged. Lets say OSMO 2 will be released and OSMO owners would like to exchange by only paying the price difference between the 2 versions of the product (assuming mint condition of the item). Similar offers could be available for upgrades from older or lower models to higher end models like Inspire 1 Pro, X3 camera to X5 camera, and so on. Any used item can be refurbished if necessary and re-sold with a discounted price to those having lower budgets.
My suggestion might sound risky for a business, yet better than offering full refund to customers complaining that the units purchased do not meet the advertised expectations or having unacceptable flaws.
Regards,
Bogdan |
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