Please select Into the mobile phone version | Continue to access the computer ver.
DJI are you addressing these issues? Answer required now
737 11 2016-3-8
Uploading and Loding Picture ...(0/1)
o(^-^)o
rodAndTheCat
First Officer

New Zealand
Offline

Dji , there are many of us with these problems below. You are blanking us for some reason. Please give us some answers as we are paying your wages!!!

1. DJi osmo gimbal drift.
2. DJI Osmo sound sync- loss of
3 DJi Osmo  audio clicks.

None of these should be happening. Just be honest with us- what are you doing about it?

If you tell us you are addressing these issues , we will accept that. Just tell us something!
have you learned nothing about customer loyalty and trust!??

Rod and the (professional) cat
2016-3-8
Use props
nico_mav
Second Officer
Greece
Offline

Dji, we are waiting for a new firmware that fix the problems above...
2016-3-8
Use props
rodAndTheCat
First Officer

New Zealand
Offline

Adela, I see you are on line. What about an update please? we are all waiting!!!!
Rod and the cat
2016-3-8
Use props
DJI-Adela
DJI team

Hong Kong
Offline

Hello! Rod and the (Lovely and professional) cat,
Thanks very much for your concern!
Your good suggestions and feedback has been paid high attention, we just need more time to improve and get that done. Please keep paying attention to our website for the update.
Thanks a lot for your patience and understanding!!

Sincerely, DJI-Adela
2016-3-8
Use props
rodAndTheCat
First Officer

New Zealand
Offline

DJI-Adela Posted at 2016-3-9 16:10
Hello! Rod and the (Lovely and professional) cat,
Thanks very much for your concern!
Your good sugge ...

Hi Adela, so is that a definite "yes we are going to fix it? Just that one word "Yes"will keep us all a lot happier.
(and may even cheer the cat up.)

Rod and the cat
2016-3-8
Use props
DJI-Adela
DJI team

Hong Kong
Offline

rodAndTheCat Posted at 2016-3-9 12:18
Hi Adela, so is that a definite "yes we are going to fix it? Just that one word "Yes"will keep us  ...

Hi,
We'll keep going, yes, we'll try to improve.
2016-3-8
Use props
nico_mav
Second Officer
Greece
Offline

DJI-Adela Posted at 2016-3-9 08:38
Hi,
We'll keep going, yes, we'll try to improve.

We all hope ...
2016-3-9
Use props
sunny051488
lvl.3
Flight distance : 183844 ft
United States
Offline

Rod,

Have you updated to the latest firmware and if so, do you see any improvements in the gimbal drift issue?
2016-3-21
Use props
sunny051488
lvl.3
Flight distance : 183844 ft
United States
Offline

rodAndTheCat Posted at 2016-3-8 22:18
Hi Adela, so is that a definite "yes we are going to fix it? Just that one word "Yes"will keep us  ...


Rod,

Have you updated to the latest firmware and if so, do you see any improvements in the gimbal drift issue?
2016-3-21
Use props
nico_mav
Second Officer
Greece
Offline

sunny051488 Posted at 2016-3-21 21:25
Rod,

Have you updated to the latest firmware and if so, do you see any improvements in the gimba ...

Yes, they have fix totally the gimbal drifting.
2016-3-21
Use props
rodAndTheCat
First Officer

New Zealand
Offline

sunny051488 Posted at 2016-3-22 08:25
Rod,

Have you updated to the latest firmware and if so, do you see any improvements in the gimba ...

Hi , yes it seems to be fixed- it is still there on switch on but once the recentre action is carried out it seems quite stable.  The new firmware seems excellent with a few unexpected bonuses too.  The flexi mic still picks up motor noise even with the fan off though.  I am up to my neck in editing at the moment but when I get a break I will try one of my pro mics to check out the sound quality.
Cheers!
Rod and the cat
2016-3-21
Use props
sunny051488
lvl.3
Flight distance : 183844 ft
United States
Offline

rodAndTheCat Posted at 2016-3-22 05:56
Hi , yes it seems to be fixed- it is still there on switch on but once the recentre action is carr ...

thank you for the response Rod! Glad to hear it! I figured if you were pleased with the product then anyone would! I will update my firmware now and test it out as well. Thanks again!
2016-3-21
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules