Dear EU DJI customers!  

From 2016.3.18 to 2016.3.20, our German DJI Support Center will be moving to a new location.

Call, Email and Repair support will be temporarily unavailable, but will be back at your service on Monday 2016.3.21.

  

Starting from 2016.3.17, please send your packages to the new address:

  

DJI GmbH

Industrie Strasse. 12     

97618, Niederlauer,

Germany

  

Also, please call our new phone number after 2016.3.21

  

Tel: 0049 9771 17730 00  

  

  

Thank you for your patience and understanding!

  

DJI Aftersales Technical Support

Hello Tim
P3A RC without function after update!
After I was told by the DJI GO App to update everything seemed to be ok, for a very short time ½ sec. “SUCCESS” was displayed. But then I was told that the process was not successful and to retry. Every time I hit the bottom I was told "disconnected". The connection was all the time ok (USB-cable AND WLAN connection), but I always got the same message. After about 30 minutes I had to power down the RC because nothing happened, always the same reaction "disconnected". Now after powering on the RC obviously is connected to the GO App (written on the display) but doesn´t react. The LED on the RC is turquoise colored. The LINK LED in the P3 stays red. No manually linking possible. Solution? Thanks for help!

P3A bought on Jan. 27th 2016 at Conrads Vienna, Austria
Phantom 3 Advanced SNr.: P76DJI1 8A26311

If we live in Greece but bought the drone from Germany, is there a DJI Support Center in Greece?

Thanks for that update. Do they have a returns centre in France as well?

Hellie Posted at 2016-3-20 21:21
Hello Tim
P3A RC without function after update!
After I was told by the DJI GO App to update everyth ...

forllow the steps given in the video to link the rc  

Bhujang Posted at 2016-3-21 00:10
Thanks for that update. Do they have a returns centre in France as well?

In Europe we only have DJI support center in Germany and Holland

DJI-Tim Posted at 2016-3-21 04:06
In Europe we only have DJI support center in Germany and Holland

Ok thank you.

DJI-Tim Posted at 2016-3-21 05:02
forllow the steps given in the video to link the rc  https://www.youtube.com/watch?v=GNIqifYefow

Hello Tim,
many thanks, it doesn´t function!
Also the trick with C1,C2,Exposure, photowheel don´t revitalise the RC! LED stays cyan!
I am already in contact with DJI Netherlands.
Best greetings,
Helmut