DJI Ronin

I'm having a problem with the remote control
It was purchased new
It does not work and all signs indicate that there is no malfunction
I want the solution ??
The program of his campaign website
It does not connect to the Internet in order to descend update on the device

Please help me ...

JASSIM MSAHRI FROM " DUBAI " |  United Arab Emirates

Hello!
It shows that the Assistant software has not connected to your device successfully, otherwise, the S/N will be listed automatically, please check the connection between your Ronin and your PC.
Make sure you've upgrade your Ronin and the RC to the latest version in the Assistant software at the same time. You need to connect the RC to the Assistant software via a micro-USB cable directly to do the upgrading.Please refer to some information about the latest firmware and Assitant software at http://www.dji.com/product/ronin/info#downloads