alexist
New
France
Offline
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Hello DJI-Ken,
First thanks for replying me, I guess support in the US is better than in Europe.
I find also very strange and complicated that Online Shop and Support does not communicate at all. I mean guys, I ordered on DJI Online Store and I got a faulty gimbal and craft out of the box and first support ask me to provide the invoice ? I provided them my order number but the problem is I have no invoice as soon as ALL my order is not yet shipped and I am still waiting to receive the backpack (no shipping date for this item yet)...
Anyway here are my tickets : 180288, Order number on DJI website : 033111317374 or 033111395916
DJI want me to pay the shipping fees to send back my Phantom4 but I think DJI should pay for the pickup at least....It has been a week now that I try everyday to explain my situation to DJI Support and their feedback are very slow and I don't see now any improvements of my case.
I previously bought the P2, the P3 pro and I payed my P4 the day it was announced by DJI. Now it's available everywhere...shame on me, I should have buy it in a shop.
I heard rumors about DJI support and thought it's legend due to bad customers or bad drone usage but now that I experience it for myself as a loyal DJI enthusiast I feel really bad that I help DJI cashflow by pre-ordering my drone instead of buying it to a reseller...
I don't blame you particularly but DJI should really be more carefull with early customers...I know you are not responsible for this bad procedure and treatment. |
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