I can't get my Osmo to turn on, its completely dead, no lights nothing. All 3 batteries are charged. Other then a couple of plays with it in our studio it hasnt even been used. I tried to chat with DJI support online, they said that the only options were to send it in for repair or return it to Samy's camera. My problem is that I am based in Cancun Mexico, so shipping will cost me quite a bit of money. Feeling quite frustrated. Does anyone know of any other potential fixes ? I have read the other threads and tried holding down the trigger + record + power button, all to no avail : (  

Same thing happened to me yesterday, i have tried pretty much everything for about 5 hours....they told me to send it in which I am guessing will take months. I just contacted my dealer and he will get me another in a week or so.  That is a big help. Batteries are often really bad, so I am trying one more thing as we speak. If it works.....I will let you know.

It seems that your Osmo has some mechanical issue, you'd better return it for repair. Please contact your dealer first. For more after-sales service, please refer to http://www.dji.com/service

The 2 numbers on the bottom of my osmo are
MAC;6060m
1F192162

O6NDCK2
40B01JQ

How soon can I expect to have the device returned to me ? I spent quite a lot of money on a complete kit with a hard case, extension arm, 3 batteries, set of filters etc. I really love what the device can do and the potential it has, that is why it is so disappointing that it doesn't work after so little use. I haven't even managed to take it out on a job yet.

vincent.pixanph Posted at 2016-3-22 21:27
The 2 numbers on the bottom of my osmo are
MAC;6060m
1F192162

If you can return it, please contact the dealer first and see if you can get an exchange quickly.
(Please read and refer to our after-sales policy firstly so that you can understand our possible procedures)
If you need any help, please just let me know.