flybill2
New
Canada
Offline
|
Hi folks... like so many, what - hundreds, thousands? - I've got the Phantom Vision 2+, less than one year old, put it in the case, next time out of the case the video feed from the camera to the phone is gone. Tried 2 different phones. Did everything that's been suggested - re binded, updated the app, made sure I had the current firmware, changed SD cards etc. etc.
I first sent an email to support in China, and they sent the list of things to check, and referred me to US support. I then sent the same email to US support, and they sent me back the same list that China sent.
Went through the whole updating, rebinding etc., thing again, no change, and no wifi stream.
If, as I suspect from reading the forums, this issue is related to the WiFi Module burning out, why hasn't there been a fix? If the Phantom is still under warranty, why isn't this part replaced at no charge?
I have asked this question of DJI support US and China, and, like so many others have experienced, they don't even condescend to answering my emails.
Like many I've got an aerial job to do that requires the Phantom camera working. I cannot get any response from any DJI support source.
Can't help but think, as prospective buyers of flying cameras start doing their research on line, that many will find this thread, and decide to buy other than a DJI product. That's why I cannot understand their lack of response.
Good luck to us all. I may have to buy another quad. If I do, it sure WILL NOT be a DJI product.
Bill |
|