I have had my Osmo in for repairs - CAS-90471-H6N2V7 - the progress meter shows that it was repaired and tested on 21/3/2016, but I still haven't received it. Nor have I received any response from the 3 emails I sent DJI asking for information on my case.

Could someone there PLEASE tell me what's going on with it?


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Hello!
Sorry for any delay!
We've checked out this case, it's still under process and we'll deal with it ASAP.
According to our service record, our coworkers are waiting for your confirmation about the destination of the package, could you please check your email again? We'll wait for your reply.
If there's any further information, I'll keep you informed at the first time.
Thanks for your cooperation!

DJI-Adela Posted at 2016-4-7 14:11
Hello!
Sorry for any delay!
We've checked out this case, it's still under process and we'll deal wit ...

Hi,

I've had no email from them regarding the destination. Could you get them to resend and I'll provide the return destination address?

Regards
Tim

meteorosz@gmail Posted at 2016-4-7 12:46
Hi,

I've had no email from them regarding the destination. Could you get them to resend and I'll  ...

Hi, Tim
Thanks for your reply!
Our coworkers have sent the email to you again, please just check it in time.
One of our specialist will call you directly on this issue (Please make sure you've left us the right contact number), hope you'll be satisfied with our further service and get your case solved very soon.
For any concern, please feel free to contact us.

meteorosz@gmail Posted at 2016-4-7 12:46
Hi,

I've had no email from them regarding the destination. Could you get them to resend and I'll  ...

Hi, again!
Since we haven't received your confirmation about your correct contact address up to now and we couldn't get through your phone, could you please just send your correct shipping address and contact number to our support email at ling.yan@dji.com?
We'll ship out your unit as soon as we receive your reply!
Thanks a lot for your cooperation!

DJI-Adela Posted at 2016-4-7 18:03
Hi, again!
Since we haven't received your confirmation about your correct contact address up to no ...

Hi Adela,

I've sent you the shipping and correct contact number.

Regards
Tim Bushell

meteorosz@gmail Posted at 2016-4-7 16:40
Hi Adela,

I've sent you the shipping and correct contact number.

Thanks!
We just received your email, the shipment will be arranged tomorrow since it's a little late today in China.