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Older version of dji assistant app
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daniel
lvl.1

Canada
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The latest version of assistant app does not work on my iPhone 4s iOS 7.1.2. Is there somewhere I can go back to an older version of dji assistant that does work?
NB The latest version says it's compatible with this iOS and phone, but is not.
2016-4-11
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DJI-Adela
DJI team

Hong Kong
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Hello!
May I know which assistant App you are talking about? We have different assistant App for different product.
2016-4-11
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daniel
lvl.1

United Kingdom
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It's for the Ronin M
2016-4-13
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daniel
lvl.1

United Kingdom
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https://itunes.apple.com/gb/app/dji-assistant/id699413553?mt=8

The link to the app is above.  I have tried downloading it several times.  It immediately crashes on my phone each time I try to open it.
2016-4-13
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DJI-Adela
DJI team

Hong Kong
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daniel@danielha Posted at 2016-4-14 00:39
https://itunes.apple.com/gb/app/dji-assistant/id699413553?mt=8

The link to the app is above.  I h ...

Sorry about the issue!
It should work in iPhone 4s. You may need to check your Phone's condition, the long-terms using may run down the properties of the phone, you can check it with a new phone if it's possible.
2016-4-15
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daniel
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United Kingdom
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DJI-Adela Posted at 2016-4-15 09:45
Sorry about the issue!
It should work in iPhone 4s. You may need to check your Phone's condition,  ...

The phone is in good condition and all other apps are working well.  Is there a problem with the IOS?  I am currently running IOS 7.1.2 (your website says this is okay for the app, but it isn't working).

2016-4-15
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DJI-Adela
DJI team

Hong Kong
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daniel@danielha Posted at 2016-4-15 19:58
The phone is in good condition and all other apps are working well.  Is there a problem with the I ...

Hi,
Sorry about that!
Could you please try with another Phone of the same model if possible?
Thanks for your cooperation!
2016-4-15
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daniel
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United Kingdom
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DJI-Adela Posted at 2016-4-16 08:54
Hi,
Sorry about that!
Could you please try with another Phone of the same model if possible?

I have used the app with an iphone6 and it works fine.  (it also works on my iPad running the latest IOS).

I don't have another iPhone4s to try this on unfortunately.  
2016-4-16
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daniel
lvl.1

United Kingdom
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DJI-Adela Posted at 2016-4-16 08:54
Hi,
Sorry about that!
Could you please try with another Phone of the same model if possible?

I managed to get a friend to test it.  He also has an iPhone4s running IOS 7.1.2

He had the same result.  The app will not open and immediately returns to the home screen.

2016-4-16
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DJI-Adela
DJI team

Hong Kong
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daniel@danielha Posted at 2016-4-17 03:00
I managed to get a friend to test it.  He also has an iPhone4s running IOS 7.1.2

He had the same ...

Hi,
Please don't forget to connect your phone to the Ronin-M via Bluetooth in the Assistant App. You'd better shut down your Internet WiFi connection.
Please try again, If the problem can't be solved, please let me know.

At the same time, we would suggest you to try to install the App in iPhone 5s or above.
2016-4-18
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daniel
lvl.1

United Kingdom
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DJI-Adela Posted at 2016-4-18 10:51
Hi,
Before installing this Assistant App, please don't forget to connect your phone to the Ronin-M ...

I have installed this app on the iPhone 6 (this works with no problem)
I have installed this app on my iPad running the latest IOS (this also works with no problem)

Sorry, I don't understand your instructions.

You say "Before installing this Assistant APP, please don't forget to connect your phone to the Ronin-M via bluetooth"

How is this possible?  The phone can only be connected to the Ronin M via the app.

Also you 2nd piece of advice says "shut down your internet wifi..during installation"  I need the wifi in order to download the app.  It instals and downloads pretty much instantaneously.

My guess would be this app doesn't work with the iPhone4s or IOS 7.1.2

Older versions of this app worked with no issue.

2016-4-18
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DJI-Adela
DJI team

Hong Kong
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daniel@danielha Posted at 2016-4-18 22:56
I have installed this app on the iPhone 6 (this works with no problem)
I have installed this app o ...

Sorry! I made some mistakes and I thought you had trouble with installing the App. I beg your pardon!

Have you tried to open the Assistant App with the Internet connection shut off?
The Assistant App may run better in a mobile phone with higher configuration along with the updates afterwards. However, after double check the compatibility with iPhone 4S with our engineers, the answer is positive.
2016-4-18
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daniel
lvl.1

United Kingdom
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Hi.  I just tried that. It makes no difference. I turned off the wifi and cellular data. The app responds the same way, it crashes immediately.
2016-4-19
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daniel
lvl.1

United Kingdom
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Are you able to check with the engineers to confirm that the app will work with IOS 7.1.2   If it isn't the phone maybe it's the IOS
2016-4-19
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daniel
lvl.1

United Kingdom
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daniel@danielha Posted at 2016-4-19 09:45
Are you able to check with the engineers to confirm that the app will work with IOS 7.1.2   If it is ...

Hi

Any update on this?  Since I have tried to use the app on two iPhone 4s both running iOS 7.1.2. It is clear the app doesn't work on this setup.  
2016-4-21
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DJI-Adela
DJI team

Hong Kong
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daniel@danielha Posted at 2016-4-21 16:29
Hi

Any update on this?  Since I have tried to use the app on two iPhone 4s both running iOS 7.1. ...

Sorry! I haven't  got any update yet.
Thanks for your feedback! Once we confirm this issue, we would deal with it properly.

Along with continuous new updates, the higher the configuration in the mobile device, the better the compatibility with the Assistant software would be.
2016-4-21
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daniel
lvl.1

Netherlands
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Hi. Any news on this?  Do you know if the iPhone 4s will work if it is upgraded to ios 9.2 or not?
2016-5-1
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daniel
lvl.1

United Kingdom
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Hi. Are you able to update me with anything?  I now have a ronin m that I can't use.

Let me know if you are going to update the app so it works with iOS 7 and or iPhone 4s

Is it the phone or the iOS which is the issue.

Your app says it works with iOS 7.2 and iPhone 4s but we have established it does not.  

Please can you get back to me

Thanks
2016-5-19
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DJI-Adela
DJI team

Hong Kong
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daniel@danielha Posted at 2016-5-19 19:17
Hi. Are you able to update me with anything?  I now have a ronin m that I can't use.

Let me know if ...

Hello.
It should be compatible with the iPhone 4s.
How long have you been using your iPhone 4s?
Could you please use another mobile device with higher configuration?

Thanks.
2016-5-19
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daniel
lvl.1

United Kingdom
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DJI-Adela Posted at 2016-5-20 08:21
Hello.
It should be compatible with the iPhone 4s.
How long have you been using your iPhone 4s?

I have tried it with 2 x iphone 4s running IOS 7.2 it doesn't work on either.  Although it used to work fine a few versions ago.

It also works fine on my IPad and on a later Iphone models.

Are you sure the IOS isn't the problem?  The app says it is works with IOS 7.2 but it just crashes immediately.

Daniel
2016-5-26
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