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P3P RTH button broke. Pushes inward.
541 6 2016-4-14
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tpetersen97
lvl.3
United States
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I know this isn't a new issue in the community but of course it happened to me now.  I very rarely use the RTH button.  Pretty much when only give a demonstration to someone.  The right side of the button pushes inward slightly. This is a terrible time for this to happed as it's now getting very nice outside.  I've only had my P3P since Septemer of last year making it only about 7 months old.  I know I can file a warranty clamin tomorrow but I'd hate to be out of commision for a few weeks.  Do anyone know if you can buy the shell for the transmitter?  I know it's a long shot but if it could be obtained, I would just forget the warranty and buy/fix it myself.

Thanks.
2016-4-14
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
Offline

Sorry for your issue. I'd suggest you to contact our service center in north america as below:
Email: support.us@dji.com
Phone: +1 (818) 235 0789  
Mon-Fri 9:00 am - 5:00 pm (PST)
2016-4-15
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Mrcrane2u
lvl.1

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It happened to me one the very first flight sent it in week and a half later in the mail should have it the 19th of apriljust a few more days.no problem
2016-4-15
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wtrskinut1
lvl.2

United States
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Just sent mine in for the same thing. Had it back in 10 days from the East Coast. Not to bad. P.S. You will most likely get a new controller.
2016-4-15
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knupla2
lvl.4
Flight distance : 902 ft
United States
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I can sympathize with your reluctance to have to send your P3 controller off for repair - I just went through the same thing due to the right command stick module breaking loose from the mount inside the top of the controller.

I called DJI at 12:38 on 3/28.  By 3:49 I have a shipping label from them.  I shipped it within 30 minutes.
On Wednesday 4/6 at 1:29 I received a shipping confirmation of the "repaired" controller.
On Tuesday 4/12 at 11:07, the USPS delivered a brand new - not repaired - controller.

Where it IS a bit of an inconvenience - There's simply no way I know of that DJI could have handled this any faster or better than they did for me.  I simply re-linked the new controller to my P3P, did all the updates, checked it all out here in the house [time/weather issue for getting outside] and I'm ready to go again.

HUGE props to DJI for how they handled this.  VERY HAPPY customer.
2016-4-15
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Hawks100
Second Officer
Flight distance : 134580 ft
United Kingdom
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I had to return my RC for rhe RTH button issue.
Again, very fast turn round, with a New RC within 10 days.
2016-4-15
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mjlstudios
First Officer
Flight distance : 1540131 ft
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United States
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I bought my P3P Dec. 28 and on the first flight when I tested the RTH feature, the RTH button was loose under RC shell. I have not returned it for fear of a long wait to get it back from DJI. This forum has a lot of complaints about DJI support and weeks upon weeks of waiting for repairs and return. The only time I use the RTH button is when I show someone this feature.
2016-4-15
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