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Phantom 4 Problems
5735 30 2016-4-16
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19778
lvl.1
Spain
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Hello, I have the phantom 4 from 3days ago and we only fly once without problem.

When I turn on the Phantom 4 now the iPad doesnt the image and shows terrible screen (attach image). The phantom 4 sometimes show the image OK but fastly lost.

What can i do?

I have the last version on the FW, RC and the App, and I have the Ipad Mini 4.


Thank you.

Regards,

2016-4-16
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mark.mwilliams7
lvl.4
Flight distance : 1235738 ft
United Kingdom
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Can you post a video of this?
2016-4-16
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19778
lvl.1
Spain
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https://youtu.be/iuir4xxP1mo
2016-4-16
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19778
lvl.1
Spain
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(Duplicate)
2016-4-16
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birdingbilly
lvl.4
Flight distance : 843369 ft
United Kingdom
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Are you using an original Apple cable to connect RC to iPad ?
Is the camera actually capturing video OK i.e to the SD card ?
2016-4-16
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19778
lvl.1
Spain
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(Mobile error)
2016-4-16
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19778
lvl.1
Spain
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I think that is the Original iPhone 6 cable, however I tryed to use the Android phone with the cable original that inside case of phantom 4.
2016-4-16
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slockhart
lvl.2

United States
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19778 Posted at 2016-4-16 07:33
I think that is the Original iPhone 6 cable, however I tryed to use the Android phone with the cable ...

Just out of curiosity, did you fully reboot your iPad?  And for the cable, can you see if it is worn around each end or pinched any wear.  Also make sure nothing else is running In the background on the iPad.
2016-4-16
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birdingbilly
lvl.4
Flight distance : 843369 ft
United Kingdom
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Record some video to the SD card then download it to your computer, this way you will be able tell if what you are seeing on the iPad is what the camera is recording, if the recoding is all scrambled then you most likely have a camera issue, if the recorded video is ok then it is a transmission back to the iPad issue.
2016-4-16
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19778
lvl.1
Spain
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Now the phantom 4 show:
2016-4-16
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19778
lvl.1
Spain
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Camera Sensor Error - Hardware malfunction. Contact DJI Support to for Repairs.  What can I do now?
2016-4-16
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frank.dellaert
Second Officer
Flight distance : 2558212 ft
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Belgium
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19778 Posted at 2016-4-16 15:53
Camera Sensor Error - Hardware malfunction. Contact DJI Support to for Repairs.  What can I do now?

Just do what the message says ! There is something wrong with your image sensor and you need to return your aircraft to DJI for repair probably. At least you need to contact DJI Support about this.
2016-4-16
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birdingbilly
lvl.4
Flight distance : 843369 ft
United Kingdom
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Have you tried changing the SD card ?

Have you tried using the DJI Assistant Aplication to re-instal the Firmware on the P4, if not give it a go, if it doesn't work keep trying.
2016-4-16
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DJI-Tim
DJI team

Hong Kong
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It would be good to see the screenshot...  Try to pull down the transmission quality to 4Mbps is custom settings.
2016-4-17
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19778
lvl.1
Spain
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I cant push the custom settings. Attach you the pictures. Sometimes when I change of menus the pictures shows ok....

IMG_20160420_140225.jpg
2016-4-20
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mgoyette
lvl.2
Canada
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what kind oh ipad are u using.... i tried with my ipad 2 and had bad live transfer of images....but zero problem with my iphone6....maybe the ipad is not fast enough!!????
2016-4-20
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19778
lvl.1
Spain
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mgoyette Posted at 2016-4-20 20:26
what kind oh ipad are u using.... i tried with my ipad 2 and had bad live transfer of images....but  ...

I try with three device:

Ipad Mini 4 (the best)
IPhone 6
Android device

And in all we have the same problems
2016-4-20
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javi.ec
lvl.1
Spain
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More information:

- The phantom show the Image correctly 1 min today (more or less), after this, the phantom shows the image that you can see in this video
- When the image is black (and green), the camera doesn't take a picture or videos, besides, if I try to take a video sometimes the phantom lost the signal with the RC...
- In Android, I can change the Custom Transmission, Im try to put 4 mpbs, 10, etc and the same problem, the image doesn't show it.- When I connect the phantom to PC, the assistent (on windows and OSX) doesn't show the firmware, always show this picture (attached)



I'm desperate,  I've spent a lot of money of Phantom 4 and I only fly 7 min properly, after this the problems doesn't dissapear...

Can you help me?

Thank you very much

Captura de pantalla 2016-04-20 a las 22.40.14.png
2016-4-20
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javi.ec
lvl.1
Spain
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I have downgraded the version using the assistant and the problem persists, after this I used the assistant to update to the last version and the problem continues...
2016-4-20
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lynch.d.thomas
lvl.1

United Kingdom
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Dear DJI-TIM and others, I've had my drone 5 days and I've had a error message saying hardware Malfunction Left Sensor Error and also Air Encounter Error. I have tried to email and tweet DJI and no response, I am heading abroad very soon and need this resolved as I am travelling for most of the year. My email is info@enjoyoutdoors.co.uk please can someone let me know something!!
2016-4-21
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parkgt
First Officer
Flight distance : 971677 ft
United States
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lynch.d.thomas@ Posted at 2016-4-21 17:34
Dear DJI-TIM and others, I've had my drone 5 days and I've had a error message saying hardware Malfu ...

Return for refund.  When you get back they may have solved the problems or have P4 v2 out with new problems.
2016-4-21
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Alan Guan
Banned

Canada
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Tip: the author has been banned or deleted automatically shield
2016-4-21
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lynch.d.thomas
lvl.1

United Kingdom
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Cheers guys. I got the drone from Heliguy would you know how they could deal with this? I've emailed but no response yet
2016-4-21
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javi.ec
lvl.1
Spain
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My seller havent changed my Phantom 4 with three days with this problem.... He send the Phantom to DJI to repair, I think that I buy one product professional (2000$) and If this has a problem directly the DJI changes for new one. In summary, I bought the P4 in March and I don't work with him, and I'm afraid I'll have a repaired P4 and troubled.
2016-4-24
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raju
lvl.1
Flight distance : 116509 ft
India
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19778 Posted at 2016-4-16 02:32
https://youtu.be/iuir4xxP1mo

Hi ...sir... I am p.raju Phantom 4 camera sensor error prabulam sir...pls any help...hardware malfunction please contact DJI support for repair....
2016-12-1
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raju
lvl.1
Flight distance : 116509 ft
India
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19778 Posted at 2016-4-16 02:32
https://youtu.be/iuir4xxP1mo

Hi ...sir... I am p.raju Phantom 4 camera sensor error prabulam sir...pls any help...hardware malfunction please contact DJI support for repair....
2016-12-1
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raju
lvl.1
Flight distance : 116509 ft
India
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19778 Posted at 2016-4-16 02:32
https://youtu.be/iuir4xxP1mo

Hi ...sir... I am p.raju Phantom 4 camera sensor error prabulam sir...pls any help...hardware malfunction please contact DJI support for repair....
2016-12-1
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raju
lvl.1
Flight distance : 116509 ft
India
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Phantom 4 camera sensor error prabulam sir...pls any help...hardware malfunction please contact DJI support for repair....solution
2016-12-7
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Nigelbrinkmann
First Officer
Flight distance : 466335 ft
Australia
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raju Posted at 2016-12-7 18:15
Phantom 4 camera sensor error prabulam sir...pls any help...hardware malfunction please contact DJI support for repair....solution

Hi, you have a camera sensor error? can you take a screen shot of the error code/description and post here?
2016-12-7
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Aardvark
Captain
Flight distance : 384432 ft
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United Kingdom
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raju Posted at 2016-12-7 10:15
Phantom 4 camera sensor error prabulam sir...pls any help...hardware malfunction please contact DJI support for repair....solution

You could try calibrating the sensors using the 'DJI Assistant 2' Application and a PC. Also check and make sure the sensor cameras are clean.

2016-12-7
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vandruten
lvl.4

Indonesia
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raju Posted at 2016-12-7 17:15
Phantom 4 camera sensor error prabulam sir...pls any help...hardware malfunction please contact DJI support for repair....solution

Hello Raju, what sort of mobile device and which versions of mobile OS, Go app, and aircraft firmware are you on? Have you kept them all updated?
2016-12-7
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