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Moshe.mmm
First Officer
United States
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Hi,

1. Do you have a store in New York where I can buy the z axis accessory?

2. How much time  it would take the shipment to arrive to New York if I'll order it now?

Thank you.
2016-4-19
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R&L Aerial
Captain
Flight distance : 298100 ft
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United States
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I ordered the z-axis 5 days ago, website said 1-3 days after payment confirmed still hasn't shipped.
2016-4-19
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Moshe.mmm
First Officer
United States
Offline

Adele, please advise me what to do.  I ordered it to n.y but I'm not going to stay here for a long time. How can I check the real delivery time?  If it would get here too late,  I'll have to cancel the order.
2016-4-19
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DJI Store
DJI team

Hong Kong
Offline

Moshe.mmm Posted at 2016-4-20 10:44
Adele, please advise me what to do.  I ordered it to n.y but I'm not going to stay here for a long t ...

Moshe.mmm,kindly suggest you contact onlinesales@dji.com.
2016-4-19
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Moshe.mmm
First Officer
United States
Offline

Already did,
2016-4-19
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Moshe.mmm
First Officer
United States
Offline

Haven't got a response yet..
2016-4-19
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Neraxus
lvl.3

Canada
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This 1-3 day shipping doesn't seem to be a real thing for DJI. I don't know why they don't just say 8-10 days which seem to be the real times.
2016-4-19
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Neraxus
lvl.3

Canada
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After my x5r took forever to ship I know to just wait. I'm not happy about it but at least my expectations are lower haha
2016-4-19
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RegDawg
lvl.4
Flight distance : 54091 ft
United States
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I've ordered from DJI before and always received within 2-3 business days. The Zaxis was just released so its expected that there is a delay. I'm gonna hold off until next week to place my order.
2016-4-20
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seanemclean
lvl.4
Flight distance : 223061 ft
United States
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RegDawg Posted at 2016-4-20 08:30
I've ordered from DJI before and always received within 2-3 business days. The Zaxis was just releas ...

There shouldn't be any expectation of a delay other than what was stated, which was 1-3 days. Orders should be shipping today, at the latest.
2016-4-20
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luiggiberrios.g
lvl.2
Flight distance : 377238 ft
United States
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I ordered mine the day it was released last week and I haven't get back any news and it has been charged to my card.
2016-4-20
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ardian
lvl.4
Flight distance : 36 ft
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United States
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And in true DJI fashion,shipping in 1-3 business days means Bologna sandwiches.....
2016-4-20
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DJI-Adela
DJI team

Hong Kong
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Please pay more attention to our next Osmo firmware update in this two days, once it's released, I assume the X5 adaptor order may be proceded promptly.
Thanks for your kind understanding!
2016-4-20
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seanemclean
lvl.4
Flight distance : 223061 ft
United States
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DJI-Adela Posted at 2016-4-21 01:21
Please pay more attention to our next Osmo firmware update in this two days, once it's released, I a ...

Funny, when I ordered my adapter it stated 1-3 days, not 'whenever DJI gets around to releasing the firmware that should have already been out'.


Absolutely ridiculous.
2016-4-21
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DJI Store
DJI team

Hong Kong
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Moshe.mmm Posted at 2016-4-20 11:54
Haven't got a response yet..

Moshe.mmm, may I know the ticket number you got from our system? I will help to check it.
2016-4-21
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Lofty Visions
lvl.2

Australia
Offline

I ordered my z-axis on Friday 15 April (Order number 061112596019), money has left my account but it still hasn't shipped.  Awesome service DJI
2016-4-22
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seanemclean
lvl.4
Flight distance : 223061 ft
United States
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DJI-Adela Posted at 2016-4-21 01:21
Please pay more attention to our next Osmo firmware update in this two days, once it's released, I a ...

I paid lots of attention to it being released yesterday. Still hasn't shipped.
2016-4-22
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DJI-Adela
DJI team

Hong Kong
Offline

seanemclean@gma Posted at 2016-4-22 19:56
I paid lots of attention to it being released yesterday. Still hasn't shipped.

Hi,
Due to the holidays of the weekend, the shipment may be delayed for a while.
Please check the status again with our sales representative for further update on it on Monday.
Thanks for your understanding!
2016-4-23
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Moshe.mmm
First Officer
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DJI Store Posted at 2016-4-22 11:34
Moshe.mmm, may I know the ticket number you got from our system? I will help to check it.

Hi,
My order no' is 001172106888.
I'm leaving the address I ordered it to on the end of the month which is very close..
Can you advise me what to do?
On support they told me they will give it priority but it's hasn't been shipped yet..:-\
2016-4-23
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RegDawg
lvl.4
Flight distance : 54091 ft
United States
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Has anyone received their order at all? Im waiting for people to receive theirs then I'll place my order.
2016-4-24
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R&L Aerial
Captain
Flight distance : 298100 ft
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United States
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RegDawg Posted at 2016-4-24 17:57
Has anyone received their order at all? Im waiting for people to receive theirs then I'll place my o ...

Nope, I ordered bunch of new osmo stuff 10 days ago and nothing, these guys a crooks!!!!
2016-4-24
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seanemclean
lvl.4
Flight distance : 223061 ft
United States
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Guaranteed by email to ship 4/20. Just kidding, they lied.

Then they promised to ship 4/23 or 4/24.  Nope, lied again.

DJI Adela, can you tell me my next expected shipping lie?
2016-4-24
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DJI-Adela
DJI team

Hong Kong
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Moshe.mmm Posted at 2016-4-24 13:27
Hi,
My order no' is 001172106888.
I'm leaving the address I ordered it to on the end of the mont ...

Hi,
I've double checked with our relevant coworkers, and they assure me again that once the accessory is available, they will help to arrange your order immediately.
Thanks for your understanding!
2016-4-24
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DJI-Adela
DJI team

Hong Kong
Offline

seanemclean@gma Posted at 2016-4-25 08:59
Guaranteed by email to ship 4/20. Just kidding, they lied.

Then they promised to ship 4/23 or 4/24. ...

Believe or not, all of our relevant staff are trying our best to arrange your orders. As you know, 4/23 and 4/24 were weekend, most of our staff are out of office, so it's not convenient for our people who was working to arrange the job in that two days.
Please just allow us a little more time.
Thanks for your understanding!
2016-4-24
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Neraxus
lvl.3

Canada
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I just don't understand why Dji didn't just make it a pre-order or say shipping in 8-10 days.
Expectation management 101!
2016-4-24
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DJI-Adela
DJI team

Hong Kong
Offline

Neraxus Posted at 2016-4-25 10:37
I just don't understand why Dji didn't just make it a pre-order or say shipping in 8-10 days.
Expect ...

Hi,
I'd say, we hate to let our customers down, well, plans can't always catch up with changes.

We'll improve the service in the future.
2016-4-24
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raybaker
lvl.2

United States
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DJI-Adela Posted at 2016-4-24 21:50
Believe or not, all of our relevant staff are trying our best to arrange your orders. As you know, ...

Adela,

I understand what you're saying but it doesn't make sense for DJI to setup a date that does not actually represent accurate information. You guys have to think about whats best for the consumer. Without the consumer there is no DJI.
2016-4-24
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Neraxus
lvl.3

Canada
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You would imagine that if these units hadn't finished being manufactured, you wouldn't put them online as shipping in 1-3 days. I'm assuming there was an assembly line delay, as Dji tells nothing.
2016-4-24
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DJI Store
DJI team

Hong Kong
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Moshe.mmm Posted at 2016-4-24 13:27
Hi,
My order no' is 001172106888.
I'm leaving the address I ordered it to on the end of the mont ...

I see our agent has marked priority tag on your order. It is estimated to be shipped out around 27th April. It will take about 3-5 working days to get it delivered after order shipped out. When will you leave?
2016-4-24
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Moshe.mmm
First Officer
United States
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DJI Store Posted at 2016-4-24 23:51
I see our agent has marked priority tag on your order. It is estimated to be shipped out around 27 ...

Hi,
Thank you for your reply.
I'm leaving at the 1.5.

I think that if you are not shipping it tomorrow  I'm going to miss it.

Please make any effort you can for shipping it tomorrow (Monday). If it's not possible I'll have to cancel the order due to squeezed time table. (I'll need your help with guiding me with how to do it).

I ordered it on Tuesday last week i think.
I made the order because I saw it will ship within 3 days from the order and that sounded reasonable. The 27th is 9 days after the order date so it's not my fault...

Please respond asap so I'll can decide what to do.

Thank you.
Moshe.
2016-4-24
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DJI Store
DJI team

Hong Kong
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Moshe.mmm Posted at 2016-4-25 12:58
Hi,
Thank you for your reply.
I'm leaving at the 1.5.

I think it is quite narrow to get it delivered on or before 1st May. You can check with us again tomorrow and make decision.  I sincerely feel sorry about this.
2016-4-24
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seanemclean
lvl.4
Flight distance : 223061 ft
United States
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DJI-Adela Posted at 2016-4-24 21:50
Believe or not, all of our relevant staff are trying our best to arrange your orders. As you know,  ...

Funny, because DJI Support on Facebook said the opposite, that you do ship on weekends.  You people are such liars.

How will you compensate those of us that you have LIED to?
2016-4-25
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seanemclean
lvl.4
Flight distance : 223061 ft
United States
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DJI Store Posted at 2016-4-24 23:51
I see our agent has marked priority tag on your order. It is estimated to be shipped out around 27 ...

When is MY order shipping? Not that I'm really going to believe you, because onlinesales@dji.com has lied TWICE so far about my shipping date.

Order 001170816436
2016-4-25
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Rob W
Captain
Flight distance : 75413 ft
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Sweden
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seanemclean@gma Posted at 2016-4-25 13:45
Funny, because DJI Support on Facebook said the opposite, that you do ship on weekends.  You peopl ...

My humble guess it is depending on how it is shipped. DHL Express might ship during weekends, but normal shipping might not.
2016-4-25
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suzukiking
lvl.1

United Kingdom
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DJI you are a bunch of lying idiots. The reason why you are not completing orders is because the adaptor doesn't work right. I have an email from the online store stating that the afoot is not perfected and you will not release it until then. What a joke. Terrible company.
2016-4-25
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marvelles
Second Officer
Flight distance : 600479 ft
Offline

boahhh.

we payed x5 over 2500 bucks + osmo handle kit and 6 month nerves with a adapter.
this company is terrible and the buisness is dawn baaaaad.
i buy the first apple retina 15 inch macbook pro over 3000 bucks after release date and it comes on day 1.
look dji thats buisness.....hahah
2016-4-25
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Moshe.mmm
First Officer
United States
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DJI Store Posted at 2016-4-25 03:02
I think it is quite narrow to get it delivered on or before 1st May. You can check with us again t ...

Hi again sir,

The contact from sales hasn't return to my emails.
I need the response now. Could you find out what is the status?
Is there a faster shipping you can send it by?
Please respond quickly.
I got into a situation without my fault,   which I don't know what to do...
2016-4-25
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LenMiddx
Second Officer
United Kingdom
Offline


Z-Axis. Ordered minutes  after it was announced.

10 days and counting.

At least they're no longer claiming that they'll ship  1-3 days after payment.

(Now 10-15 days.)

I'm not holding my breath .......  but you never know.
2016-4-25
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seanemclean
lvl.4
Flight distance : 223061 ft
United States
Offline

Been three days of onlinesales@dji.com refusing to answer my emails.

Horseshit.
2016-4-25
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marvelles
Second Officer
Flight distance : 600479 ft
Germany
Offline

seanemclean@gma Posted at 2016-4-25 22:24
Been three days of  refusing to answer my emails.

Horseshit.

today i get this :-)

"Dear customer,
Thank you for contacting DJI Online Store.
I am sorry for the waiting and your inconvenience caused.
Due to the great demand of the X5 adapter, this product is currently out of stock.
I promise that i will keep tracing your order until this product is available and the tracking number had been sent.
You have most apology and your kindly patience is much appreciated.

Best regards
DJI Online Store""
2016-4-25
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