To whom it my concern at DJI, I ordered a bunch of new osmo stuff 10 days ago, all with 1-3 day shipping, separate orders so nothing was delayed ( yes I payed extra shipping cost so that a combined order didn't delay getting my stuff) my money was instantly taken from my credit card then nothing, I haven't received anything I ordered? no shipping update, no tracking number, NOTHING????????  If I ran my eBay seller account like the way DJI is running there shipping department I wouldn't last long.

Hi,
Sorry for any delay!
(Speaking of the money, I think DJI couldn't take your money until you've confirmed the success transition online, it's part of the policy of online sales, isn't it?)
Let's get down to the business, I would suggest you to contact onlinesales@dji.com for the real status of your order directly.
You may tell me your order NO. I'll see if I can help to track out your order with my relevant coworkers.

Thanks for your understanding!