NickTony
lvl.1
Australia
Offline
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I have tried emailing onlinesales@DJ.com but the email is not getting through to them. I keep getting a message about a "bad destination host". I have tried emailing them using different email addresses and servers but I keep getting the same error message.
I have tried contacting DJI through online chat to have my order changed, and I was told to just contact onlinesales@DJ.com. The reason I need my order changed is that the order I placed includes the Z-axis for the Osmo, but as there is short supply of this accessory, it is holding up the rest of my order (which includes the Osmo itself). I would like the Z-axis to be shipped separately as it is imperative I received the Osmo before next Friday as I am going overseas not long after this.
I should also point out that when I initially ordered all my accessories together with the Osmo, every item said it would ship in 1-3 days after payment. A couple of days after payment was accepted, I noticed that the Z-axis shipment changed to 10-15 days after payment.
Is there any other way to get DJI to listen? I am finding their customer service to be VERY poor.
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