vidyograf
lvl.1
Turkey
Offline
|
I have experienced almost the same failure, but the only difference is that my aircraft didn't get lost, it crashed on a building instead. Unfortunately the gimbal-camera and the battery were lost.
I followed the support procedure by contacting the european support team cause I live in Turkey, they have decided to repair the unit for free. I was happy to hear that until I've found out that I've to send the unit to the dealer which is in United States, and pay for all the shipping costs. So I sent another email to the european support asking if there is another solution for that. Probably I will get a reply soon.
I still keep on thinking about the possible alternative solutions that DJI might offer.
For instance, even though there no authorised technical services in Turkey, there are authorised dealers. Would it be an alternative solution to send my unit to the dealers in Turkey ?
Or, would it be possible to send the unit to the European DJI Support Centre ?
Anyway I've contacted the dealer in the USA, unfortunately they told me that my phantom 3 is USA warrantied so that the only solution for me to send the device to the dealer in the USA, and pay for the shipping for that including the shippings from the Dealer to DJI, from DJI to the Dealer, from the Dealer back to me. I don't even want to think about how much shipping cost I've pay for all these shipping.
Any ideas - suggestions and solutions would be highly appreciated.
|
|