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x5R video malfuction
1279 12 2016-5-13
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Luke_Boney
lvl.2
Flight distance : 1305010 ft
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We are having some issues with our new x5R, basically I am able to pull up the footage however it looks like the footage is only getting one channel of color or is completely corrupt, see stills below. Does anyone have and guesses of what it could be? These were filmed with the x5R on the Osmo.

Screen Shot 2016-05-13 at 2.04.05 PM.jpg
2016-5-13
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Luke_Boney
lvl.2
Flight distance : 1305010 ft
United States
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here is another still
Screen Shot 2016-05-13 at 2.03.57 PM.jpg
2016-5-13
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DJI-BladeStrike
Super Moderator
Flight distance : 872694 ft
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Sorry just got off my mobile.. Please try to reformat the SSD card and reset camera settings. If that doesnt work do you have another computer you can try? How does the proxy footage look on the SD Card?
2016-5-13
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RDTeam43
R&D Team

China
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Please check the versions of your FW and CineLight and make sure to upgrade them to the latest.
2016-5-15
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Mike-the-cat
Captain
Flight distance : 14411854 ft
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You MUST use OSMO RAW Firmware v1.1.0.10. The RAW and PRO versions are NOT THE SAME. I'll bet $$ that you are on the PRO version because what you show is exactly the issue I faced before the RAW firmware was released.
2016-5-15
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Luke_Boney
lvl.2
Flight distance : 1305010 ft
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Thanks guys for getting back, I was away from the internet over the weekend, I will try formating, reseting and  updating to day and share the outcome.
2016-5-16
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Luke_Boney
lvl.2
Flight distance : 1305010 ft
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DJI-BladeStrike Posted at 2016-5-14 06:10
Sorry just got off my mobile.. Please try to reformat the SSD card and reset camera settings. If tha ...

Proxy footage looks fine.
2016-5-16
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Luke_Boney
lvl.2
Flight distance : 1305010 ft
United States
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I have updated, and reset everything I could think of still getting the same glitched out footage. I am running the OSMO RAW Firmware v1.1.0.10. Does anyone have any other suggestions?
2016-5-16
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DJI-Tim
DJI team

Hong Kong
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Please update your Cinelight to the latest version and see if it happens again.Could you also please post your Osmo RAW update log here. Thank you!
2016-5-16
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Luke_Boney
lvl.2
Flight distance : 1305010 ft
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DJI-Tim Posted at 2016-5-17 11:48
Please update your Cinelight to the latest version and see if it happens again.Could you also please ...

So with the Cinelight version 0.9.19 the app crashes when it tries to read the card. So I am on 0.9.17 and it is stable but still getting the glitchy footage.

here is the FW update txt

========== 2014.01.01 00:00:11 remo-con disconnect======
Packet: OSMO_FC550R_FW_V01.01.00.10.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:05 remo-con disconnect======
Packet: OSMO_FC550R_FW_V01.01.00.10.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.

========== 2014.01.01 00:00:05 remo-con disconnect======
Packet: OSMO_FC550R_FW_V01.01.00.10.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.
2016-5-17
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DJI-Tim
DJI team

Hong Kong
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Luke_Boney@yaho Posted at 2016-5-17 23:55
So with the Cinelight version 0.9.19 the app crashes when it tries to read the card. So I am on 0. ...

Luke,
Please post your log file, not result QQ图片20160518153237.jpg
2016-5-17
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Luke_Boney
lvl.2
Flight distance : 1305010 ft
United States
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Sorry it took awhile, long shoots the past few days, here is the log requested.

[00012871]========== remo-con disconnect. boot(15) ============
[00012982]Packet [C:\OSMO_FC550R_FW_V01.01.00.10.bin] detected, card sn [0x84970eb1].
[00013017]Packet upgrade start...

[00013054]Packet checking...
[00013098]Packet vlink 01.01.0010 <-> 01.01.0000.
[00013168]Done.

[00013203]Version checking[1]...
[00013271][07 00][00] v1.0.9.22 -> v1.0.9.48 need upgrade.
[00013323][08 00][00] v2.14.9.31 -> v2.14.9.42 need upgrade.
[00013356][01 00][00] v0.1.4077 -> v0.2.12 need upgrade
[00013397][01 01][00] v0.1.4077 -> v0.2.12 need upgrade
[00015933][01 04][00] device not detected, reset device.
[00020476][01 04][00] device not detected, reset device.
[00025012][01 04][00] device not detected, reset device.
[00029548][01 04][00] device not detected, reset device.
[00034091][01 04][00] device not detected.
[00034128][01 06][00] v1.15.1309 -> v1.15.1809 need upgrade
[00034169][04 00][00] v1.30.0.96 -> v1.30.1.0 need upgrade.
[00034222][09 00][00] v0.0.0.62 -> v0.0.0.88 need upgrade.
[00034257]Done.

[00036296]Waiting for user confirm...
[00046338]Timeout, start upgrade automatically.

[00046413]Firmware upgrading[1]...
[00052577][01 00] Firmware upgrade start...
[00008002][01 00] Firmware upgrade finished successfully.
[00008036]Done.

[00008070]Packet [C:\OSMO_FC550R_FW_V01.01.00.10.bin] resumed, card sn [0x84970eb1].
[00008103]Packet vlink 01.01.0010 <-> 01.01.0000.
[00008174]Version checking[2]...
[00008227][07 00][00] v1.0.9.22 -> v1.0.9.48 need upgrade.
[00008268][08 00][00] v2.14.9.31 -> v2.14.9.42 need upgrade.
[00008299][01 00][05] v0.2.12 -> v0.2.12
[00008341][01 01][00] v0.1.4077 -> v0.2.12 need upgrade
[00008378][01 04][00] v0.2.4270 -> v0.5.5085 need upgrade
[00008409][01 06][00] v1.15.1309 -> v1.15.1809 need upgrade
[00008457][04 00][00] v1.30.0.96 -> v1.30.1.0 need upgrade.
[00008497][09 00][00] v0.0.0.62 -> v0.0.0.88 need upgrade.
[00008537]Done.

[00008568]Firmware upgrading[2]...
[00008650][01 01] Firmware upgrade start...
[00018989][01 01] Firmware upgrade finished successfully.
[00019030][01 04] Firmware upgrade start...
[00038288][01 04] Firmware upgrade finished successfully.
[00041277][01 06] Firmware upgrade start...
[00298075][01 06] Firmware upgrade finished successfully.
[00298696][08 00] Firmware upgrade start...
[00763242][08 00] Firmware upgrade finished successfully.
[00763723][07 00] Firmware upgrade start...
[00848032][07 00] Firmware upgrade finished successfully.
[00848088][09 00] Firmware upgrade start...
[00947102][09 00] Firmware upgrade finished successfully.
[00947165][04 00] Firmware upgrade start...
[00997414][04 00] Firmware upgrade finished successfully.
[00997449]Done.

[00997480]Version checking[3]...
[00997601][07 00][05] v1.0.9.48 -> v1.0.9.48
[00997651][08 00][05] v2.14.9.42 -> v2.14.9.42
[00997682][01 00][05] v0.2.12 -> v0.2.12
[00997716][01 01][05] v0.2.12 -> v0.2.12
[00997764][01 04][05] v0.5.5085 -> v0.5.5085
[00997795][01 06][05] v1.15.1809 -> v1.15.1809
[00997834][04 00][05] v1.30.1.0 -> v1.30.1.0
[00997892][09 00][05] v0.0.0.88 -> v0.0.0.88
[00997923]Packet upgrade finish successfully.



[00006830]========== remo-con disconnect. boot(4) ============
[00006864]Packet [C:\OSMO_FC550R_FW_V01.01.00.10.bin] detected, card sn [0x84970eb1].
[00006895]Packet upgrade start...

[00006937]Packet checking...
[00006969]Packet vlink 01.01.0010 <-> 01.01.0000.
[00007003]Record vlink 01.01.0010 <-> 01.01.0000 (flow = 0).
[00007035]Done.

[00007070]Version checking[1]...
[00007122][07 00][00] v1.0.9.48 -> v1.0.9.48
[00007430][08 00][00] v2.14.9.42 -> v2.14.9.42
[00007465][01 00][00] v0.2.12 -> v0.2.12
[00007496][01 01][00] v0.2.12 -> v0.2.12
[00007557][01 04][00] v0.5.5085 -> v0.5.5085
[00007588][01 06][00] v1.15.1809 -> v1.15.1809
[00007626][04 00][00] v1.30.1.0 -> v1.30.1.0
[00007672][09 00][00] v0.0.0.88 -> v0.0.0.88
[00009703]Packet upgrade cancelled at version checking.



[00006963]========== remo-con disconnect. boot(15) ============
[00007097]Packet [C:\OSMO_FC550R_FW_V01.01.00.10.bin] detected, card sn [0x84970eb1].
[00007130]Packet upgrade start...

[00007169]Packet checking...
[00007204]Packet vlink 01.01.0010 <-> 01.01.0000.
[00007240]Record vlink 01.01.0010 <-> 01.01.0000 (flow = 0).
[00007279]Done.

[00007314]Version checking[1]...
[00007398][07 00][00] v1.0.9.48 -> v1.0.9.48
[00007455][08 00][00] v2.14.9.42 -> v2.14.9.42
[00007490][01 00][00] v0.2.12 -> v0.2.12
[00007524][01 01][00] v0.2.12 -> v0.2.12
[00007570][01 04][00] v0.5.5085 -> v0.5.5085
[00007605][01 06][00] v1.15.1809 -> v1.15.1809
[00007668][04 00][00] v1.30.1.0 -> v1.30.1.0
[00007719][09 00][00] v0.0.0.88 -> v0.0.0.88
[00009758]Packet upgrade cancelled at version checking.



[00006979]========== remo-con disconnect. boot(15) ============
[00007010]Packet [C:\OSMO_FC550R_FW_V01.01.00.10.bin] detected, card sn [0x84970eb1].
[00007046]Packet upgrade start...

[00007090]Packet checking...
[00007126]Packet vlink 01.01.0010 <-> 01.01.0000.
[00007167]Record vlink 01.01.0010 <-> 01.01.0000 (flow = 0).
[00007202]Done.

[00007237]Version checking[1]...
[00007336][07 00][00] v1.0.9.48 -> v1.0.9.48
[00007396][08 00][00] v2.14.9.42 -> v2.14.9.42
[00007428][01 00][00] v0.2.12 -> v0.2.12
[00007468][01 01][00] v0.2.12 -> v0.2.12
[00007508][01 04][00] v0.5.5085 -> v0.5.5085
[00007542][01 06][00] v1.15.1809 -> v1.15.1809
[00007591][04 00][00] v1.30.1.0 -> v1.30.1.0
[00007637][09 00][00] v0.0.0.88 -> v0.0.0.88
[00009678]Packet upgrade cancelled at version checking.



[00007067]========== remo-con disconnect. boot(15) ============
[00007110]Packet [C:\OSMO_FC550R_FW_V01.01.00.10.bin] detected, card sn [0x84970eb1].
[00007162]Packet upgrade start...

[00007210]Packet checking...
[00007248]Packet vlink 01.01.0010 <-> 01.01.0000.
[00007283]Record vlink 01.01.0010 <-> 01.01.0000 (flow = 0).
[00007327]Done.

[00007367]Version checking[1]...
[00007434][07 00][00] v1.0.9.48 -> v1.0.9.48
[00007582][08 00][00] v2.14.9.42 -> v2.14.9.42
[00007624][01 00][00] v0.2.12 -> v0.2.12
[00007660][01 01][00] v0.2.12 -> v0.2.12
[00007707][01 04][00] v0.5.5085 -> v0.5.5085
[00007743][01 06][00] v1.15.1809 -> v1.15.1809
[00007783][04 00][00] v1.30.1.0 -> v1.30.1.0
[00007834][09 00][00] v0.0.0.88 -> v0.0.0.88
[00009868]Packet upgrade cancelled at version checking.



[00007188]========== 2016.05.16 13:28:16. boot(1) ============
[00007230]Packet [C:\OSMO_FC550R_FW_V01.01.00.10.bin] detected, card sn [0x84970eb1].
[00007263]Packet upgrade start...

[00007298]Packet checking...
[00007350]Packet vlink 01.01.0010 <-> 01.01.0000.
[00007386]Record vlink 01.01.0010 <-> 01.01.0000 (flow = 0).
[00007427]Done.

[00007460]Version checking[1]...
[00007512][07 00][00] v1.0.9.48 -> v1.0.9.48
[00007568][08 00][00] v2.14.9.42 -> v2.14.9.42
[00007608][01 00][00] v0.2.12 -> v0.2.12
[00007644][01 01][00] v0.2.12 -> v0.2.12
[00007685][01 04][00] v0.5.5085 -> v0.5.5085
[00007727][01 06][00] v1.15.1809 -> v1.15.1809
[00007784][04 00][00] v1.30.1.0 -> v1.30.1.0
[00007835][09 00][00] v0.0.0.88 -> v0.0.0.88
[00009870]Packet upgrade cancelled at version checking.



[00007067]========== remo-con disconnect. boot(15) ============
[00007103]Packet [C:\OSMO_FC550R_FW_V01.01.00.10.bin] detected, card sn [0x84970eb1].
[00007158]Packet upgrade start...

[00007200]Packet checking...
[00007243]Packet vlink 01.01.0010 <-> 01.01.0000.
[00007280]Record vlink 01.01.0010 <-> 01.01.0000 (flow = 0).
[00007316]Done.

[00007366]Version checking[1]...
[00007430][07 00][00] v1.0.9.48 -> v1.0.9.48
[00007478][08 00][00] v2.14.9.42 -> v2.14.9.42
[00007513][01 00][00] v0.2.12 -> v0.2.12
[00007559][01 01][00] v0.2.12 -> v0.2.12
[00007601][01 04][00] v0.5.5085 -> v0.5.5085
[00007641][01 06][00] v1.15.1809 -> v1.15.1809
[00007684][04 00][00] v1.30.1.0 -> v1.30.1.0
[00007732][09 00][00] v0.0.0.88 -> v0.0.0.88
[00009769]Packet upgrade cancelled at version checking.



[00007039]========== remo-con disconnect. boot(15) ============
[00007075]Packet [C:\OSMO_FC550R_FW_V01.01.00.10.bin] detected, card sn [0x84970eb1].
[00007110]Packet upgrade start...

[00007155]Packet checking...
[00007193]Packet vlink 01.01.0010 <-> 01.01.0000.
[00007228]Record vlink 01.01.0010 <-> 01.01.0000 (flow = 0).
[00007261]Done.

[00007298]Version checking[1]...
[00007370][07 00][00] v1.0.9.48 -> v1.0.9.48
[00007417][08 00][00] v2.14.9.42 -> v2.14.9.42
[00007452][01 00][00] v0.2.12 -> v0.2.12
[00007487][01 01][00] v0.2.12 -> v0.2.12
[00007532][01 04][00] v0.5.5085 -> v0.5.5085
[00007568][01 06][00] v1.15.1809 -> v1.15.1809
[00007607][04 00][00] v1.30.1.0 -> v1.30.1.0
[00007650][09 00][00] v0.0.0.88 -> v0.0.0.88
[00009684]Packet upgrade cancelled at version checking.



[00006944]========== remo-con disconnect. boot(15) ============
[00006981]Packet [C:\OSMO_FC550R_FW_V01.01.00.10.bin] detected, card sn [0x84970eb1].
[00007021]Packet upgrade start...

[00007059]Packet checking...
[00007097]Packet vlink 01.01.0010 <-> 01.01.0000.
[00007138]Record vlink 01.01.0010 <-> 01.01.0000 (flow = 0).
[00007173]Done.

[00007205]Version checking[1]...
[00007337][07 00][00] v1.0.9.48 -> v1.0.9.48
[00007381][08 00][00] v2.14.9.42 -> v2.14.9.42
[00007414][01 00][00] v0.2.12 -> v0.2.12
[00007448][01 01][00] v0.2.12 -> v0.2.12
[00007487][01 04][00] v0.5.5085 -> v0.5.5085
[00007527][01 06][00] v1.15.1809 -> v1.15.1809
[00007570][04 00][00] v1.30.1.0 -> v1.30.1.0
[00007617][09 00][00] v0.0.0.88 -> v0.0.0.88
[00009656]Packet upgrade cancelled at version checking.


2016-5-19
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DJI-Tim
DJI team

Hong Kong
Offline

Luke_Boney@yaho Posted at 2016-5-20 06:32
Sorry it took awhile, long shoots the past few days, here is the log requested.

[00012871]======== ...

Sorry for the late reply!
If the cinelight crashes please sen "crash" to feedback.cinelight@dji.com
We will do our best to sort this out. Thank you!
2016-5-23
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