Please select Into the mobile phone version | Continue to access the computer ver.
Video Recording and no Audio problem Osmo X5
1744 13 2016-5-14
Uploading and Loding Picture ...(0/1)
o(^-^)o
marvelles
Second Officer
Flight distance : 600479 ft
Germany
Offline

Hi,
i have recording some videos and sometimes the audio is not on the video.

12 videos and 3 with no audio....
is this a bug?
have latest firmware


2016-5-14
Use props
Mike-the-cat
Captain
Flight distance : 14411854 ft
  • >>>
Offline

You post a lot here. Do you read others comments? http://forum.dji.com/thread-51207-1-1.html
2016-5-14
Use props
DJI-Adela
DJI team

Hong Kong
Offline

Hello!
The built-in Mic in the Osmo Pro is turned off by default, if you wanna record the audio, please go to the DJI GO App and turn it on and an external Mic is needed.
Please double check your Osmo Pro, if there's any problem, please contact us freely.

Thanks for your understanding!
2016-5-14
Use props
marvelles
Second Officer
Flight distance : 600479 ft
Germany
Offline

Mike-the-cat Posted at 2016-5-14 16:33
You post a lot here. Do you read others comments? http://forum.dji.com/thread-51207-1-1.html

you dont understand... :-)

we use a rhode external mic and i make 12 recordings with the same configuration.
4 of them are at the beginning with audio but after  3-4 minutes it makes a click and then there is no sound recording anymore but the video is still working.

i know about internal mic and external mic because iam a sound engineer :-)

2016-5-25
Use props
marvelles
Second Officer
Flight distance : 600479 ft
Germany
Offline

DJI-Adela Posted at 2016-5-15 04:40
Hello!
The built-in Mic in the Osmo Pro is turned off by default, if you wanna record the audio, ple ...

i have switch the internal mic off and i use only an external mic ( rhode)
sometimes in the video recording there is a click and then the sound going off.

i know about to switch the sound on...iam not stupid !!!
2016-5-25
Use props
DJI-Adela
DJI team

Hong Kong
Offline

marvelles Posted at 2016-5-25 17:27
i have switch the internal mic off and i use only an external mic ( rhode)
sometimes in the video r ...

Hello.
Could you please upload the original audio files to us so that our engineers would help to have a look?

Thanks for your cooperation.
2016-5-25
Use props
Mike-the-cat
Captain
Flight distance : 14411854 ft
  • >>>
France
Offline

marvelles Posted at 2016-5-25 11:26
you dont understand... :-)

we use a rhode external mic and i make 12 recordings with the same con ...

The fact that this is intermittent and that nobody else has complained about it suggests that you may have a connection issue. Logically, this cannot be a problem with firmware right? Since, using an alternative frame, 8 out of 12 recordings were fine...
2016-5-26
Use props
vladi2n
lvl.1

United States
Offline

Mike-the-cat Posted at 2016-5-26 07:57
The fact that this is intermittent and that nobody else has complained about it suggests that you  ...

Many have the same issue I in my case was working for first 4 video clips and then no audio. I have external mike rhode VideoMicro. I can see audio levels when recording but no audio in files. If I use my X3 everything is fine.
2016-6-15
Use props
DJI-Adela
DJI team

Hong Kong
Offline

vladi2n Posted at 2016-6-16 04:09
Many have the same issue  I in my case was working for first 4 video clips and then no au ...

Hello Vladi2n,
Could you please send me the original files for our analysis? (Please make sure you turned on the Audio Recording function and use the external Mic while recording.)

Thanks.
2016-6-15
Use props
vladi2n
lvl.1

United States
Offline

DJI-Adela Posted at 2016-6-15 23:28
Hello Vladi2n,
Could you please send me the original files for our analysis? (Please make sure you ...

Hi Adela,

I just updated to latest firmware Inspire 1 Pro Firmware v1.9.1.10 and problem is fixed

Thank you.
2016-6-16
Use props
DJI-Adela
DJI team

China
Offline

vladi2n Posted at 2016-6-16 22:56
Hi Adela,

I just updated to latest firmware Inspire 1 Pro Firmware v1.9.1.10 and problem is fixed ...

Hi Vladin2n,
It's great.
Thanks for your feedback.
2016-6-16
Use props
chubauk
lvl.4

United Kingdom
Offline

vladi2n Posted at 2016-6-16 15:56
Hi Adela,

I just updated to latest firmware Inspire 1 Pro Firmware v1.9.1.10 and problem is fixed ...

Hi there,

I'm getting the same audio issue as you.

Are you saying updating to the latest firmware Inspire 1 Pro Firmware v1.9.1.10 fixes the issue for using it with the Osmo??

That'll be brilliant! There is focus peaking on the Inspire 1 Pro firmware, as long as my focus remote will still work....

....Can anyone confirm?
2016-7-4
Use props
AL0HA
New

Hungary
Offline

Hi. I have sound problem with my videos. After the recording i played the videos with the dji go app editor.  I heard the sound of the videos. Now on PC i can't hear anything... [url]example video[/https://www.dropbox.com/s/2jk2jr7lwo5i21q/DJI_0493.MP4?dl=0]
2017-4-26
Use props
DJI-Thor
Administrator
Flight distance : 13602 ft
Offline

AL0HA Posted at 2017-4-26 11:10
Hi. I have sound problem with my videos. After the recording i played the videos with the dji go app editor.  I heard the sound of the videos. Now on PC i can't hear anything... example video[/https://www.dropbox.com/s/2jk2jr7lwo5i21q/DJI_0493.MP4?dl=0]

In DJI Go, you can switch if you want to use the built-in mic or the phone's mic.
2017-4-27
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules