Sent in my gimbal camera for repair. Turned around time in seven days shipped with a New Gimbal Camera. Love it!! Thanks DJI.

Had the same experience with my battery, replaced and sent back in 7 days.

Nice to hear a good report.

Rich

They replaced a bulging battery for me. No hassles... just took some time.
I also think they make a remarkable product. The Inspire 1 + X5 =

I'll also jump aboard the love train for a second.

I bought a TB47 battery and one of the LEDs wasn't working on it. DJI sent me out another battery to replace it.

RichJ53 Posted at 2016-5-17 21:55
Nice to hear a good report.

Rich

Ya, you don't hear many of those.

Thanks for posting your experience, we appreciate it.

Alastair Posted at 2016-5-18 21:30
Ya, you don't hear many of those.

Everyone who has something negative to say most always will write about it, but only a tiny amount of people will post about their positive experience.
So thank's to all of you who post

DJI Ken.  Maybe you can help with my service.  Your website shows my Drone repaired and Tested on May 5th.  I contacted DJI on the 8th to ask about return shipment.  Here was their reply:



At the moment, your product is awaiting to be sent to your provided address. You will receive an email from our Repair Center shortly once your product is ready to be shipped.

Repair Tracking # 1605025G2-PH6197

Best Regards,

DJI Customer Support


Again that was on the 8th and still no tracking number.  Emailed again yesterday and have no reply yet.  Thanks for any help.

kevin1716 Posted at 2016-5-19 09:16
DJI Ken.  Maybe you can help with my service.  Your website shows my Drone repaired and Tested on Ma ...

Kevin, I am in the US and your RMA is not with the US repair center.
I will email your RMA number to the facility that handled your account.

Thanks Ken. The RMA is 0422201668052285573
The number above was the DJI internal repair tracking number.

Still no word Ken?  I can't get any reply from anyone at DJI.  I created ticket and they sent email that it was resolved.  DJI has my bird and my repair money and I have no idea what to do at this point.