Osmo Raw
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aididhaiqal
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Flight distance : 1132822 ft
Malaysia
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Hello guys,I decide to get X5R camera but i saw a video that dji will make a kit that include dji osmo + X5R + Focus controller....When will this kit be announce?
2016-5-18
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DJI-Adela
DJI team

Hong Kong
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Hello.
Thanks for your interest in DJI products.
The Osmo, X5R and DJI Focus has all been released officially. However, for the Osmo Pro/Raw, to get the full compatibility with the DJI Focus, another DJI Focus-Osmo Pro/Raw Adaptor cable is needed, which will be available soon.
Please visit our official online store for more sales information: http://store.dji.com/product/osmo-x5-adapter?from=menu_products

For any other question, please contact us freely.
2016-5-19
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aididhaiqal
lvl.2
Flight distance : 1132822 ft
Malaysia
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Hi Adela,Please reply this as honest you can.Is there any know issue with X5R on Osmo?If yes,I would decide either pro or raw osmo
2016-5-19
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DJI-Adela
DJI team

Hong Kong
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aididhaiqal Posted at 2016-5-19 19:57
Hi Adela,Please reply this as honest you can.Is there any know issue with X5R on Osmo?If yes,I would ...

Hello.
In my knowledge, generally, all of our products won't be flew into market until all the full testings are passed through.
We'd like to listen to our customers in case any situation or problem happens and will try our best to provide a reasonable solution.
Compared the Osmo Pro to Osmo Raw, since they share the same X5 adatpr and the Osmo handle, I would suggest you to look into the comparison between X5 and X5R camera. http://www.dji.com/products/compare-xcamera

For any issue, welcome to join our specific X5/X5R/XT SERIES group in FB: https://www.facebook.com/groups/DJI.X.SERIES.OFFICIAL/

Thanks for your understanding.
2016-5-19
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aididhaiqal
lvl.2
Flight distance : 1132822 ft
Malaysia
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Hi Adela,Grinding noise should not happend if the camera never fly (Brand new) and also did X5R will get it personal adapter and Z-Axis? (Read somewhere DJI-Ken say current x5 adapter not optimize for X5R
2016-5-19
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DJI-Adela
DJI team

Hong Kong
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aididhaiqal Posted at 2016-5-20 12:56
Hi Adela,Grinding noise should not happend if the camera never fly (Brand new) and also did X5R will ...

Hi,
Our engineers will try to improve or solve the noise of the Osmo Raw. If it really appears some weird grinding noise, please contact our support team for repair or replacement.
The adaptor for X5R is the same as the one for X5, we don't have a specific adaptor for X5R presently.
The Z-Axis is not compatible with the Osmo Pro/Raw, it's specifically designed only for X3 camera.

For any other question, please feel free to contact us.
Thanks.
2016-5-19
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