On 5/20/2016, I lost signal and drone crashed into a tree.

And I talked to the dealer where I bought the drone from and they said since I am still under warranty I should be good and also said to notify DJI.

So my question is : Can you check my flight data and let me know if Its my fault or the drone really lost signal because I was not able to control the drone via remote control anymore.

I already sync my flight data. (attached a picture of when this incident was happend)

Thanks. And let me know what should I do next.

Sure, we'll take a look. Please post your DJI ID here and make sure that you synchronized the flight records

DJI-Tim Posted at 2016-5-24 06:05
Sure, we'll take a look. Please post your DJI ID here and make sure that you synchronized the flight ...

My Phantom 3 pro crashed , who do I contact for help. THANKS DEE My name is Dee Williams I am 60 years old been flying rc for many years bought my first Phantom 5 years ago and have been a loyal customer ,bought a Phantom 3 Pro approx. 3 months ago it is killer was flying it on Saturday and a prop came loose mid flight and crashed in mid flight , I have never crashed this quad , most of the time I catch it and don't even let it land, it is destroyed and I don't have the money to fix it, I am a caregiver for my disabled wife and saved for a year to get this, could you PLEASE help me with the repairs, since it was not pilot error. PLEASE HELP ME, Herschel De Williams Jr.
KF4TKL

Hi Dee! I'm sorry for your accident! Please contact your local repair center to get your drone fixed.
UNITED STATES
+1 (818) 235 0789
Mon-Fri 9:00AM - 5:00PM (PST)
Our turnaround time is about 2 weeks! Hopefully you will be in back in the air very soon!
Thank you!

DJI-Tim Posted at 2016-5-24 06:05
Sure, we'll take a look. Please post your DJI ID here and make sure that you synchronized the flight ...

ID - MINHAJ.UCHS

Email Address - minhaj.uchs@gmail.com

I already synced the flight data.

Thanks.

minhaj.uchs Posted at 2016-5-25 10:08
ID - MINHAJ.UCHS

Email Address -  

Hello Minhaj, I've downloaded your flight record and checked the accident.The drone started working not normally from 7:35 in the record.If you have found your drone, I'd suggest you to download the flight data (FLY021.DAT) from the drone and send it to support.us@dji.com for data analysis.The data file contains more details of this issue which is necessary.

DJI-Paladin Posted at 2016-5-24 23:14
Hello Minhaj, I've downloaded your flight record and checked the accident.The drone started workin ...

Thanks!

So you think this was my fault or was it drone issues?

I already created a ticket so should I upload that file there too after sending via email?

minhaj.uchs Posted at 2016-5-25 11:25
Thanks!

So you think this was my fault or was it drone issues?

I cannot make a conclusion now because the details are not enough. You can reply the ticket with your flight data and we will look into it then.

DJI-Paladin Posted at 2016-5-24 23:27
I cannot make a conclusion now because the details are not enough. You can reply the ticket with y ...

Ok.

So How do you download flight data (.dat) file from the drone?

minhaj.uchs Posted at 2016-5-25 11:31
Ok.

So How do you download flight data (.dat) file from the drone?

You can check it here :http://support.dronesmadeeasy.com/hc/en-us/articles/206171443