My Phantom 4 Multifunctional Backpack finally shipped last week - but lo and behold, despite being ordered from within EU, via the EU store, DJI shipped it from Hong Kong.

Now DHL Express is asking for paperwork, invoices, customs fees, taxes, handling fees and whatnot.
I'm not sure what to tell them. Sent an email to onlinesales@dji.com, but no reply yet.

Should i just ask DHL Ex to return to sender?

Most DJI accessories come from there..

Contact DJI sales, pass on the DHL requests to them and it will be sorted.. This happens sometimes with customs in some countries ignoring the fact duty has been paid and being annoying.. DJI will sort it out.

sploodge Posted at 2016-5-24 17:36
Most DJI accessories come from there..

Contact DJI sales, pass on the DHL requests to them and it w ...

Awesome, thanks for the tip!

mine came from shenzhen too

o.orcinus, what's your order number?May I know the ticket number you got from our system?

What a mess.