DJI-Adela
DJI team
Hong Kong
Offline
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Hello.
According to your description, I'm afraid your Osmo bike mount was damaged completely. At this point, purchasing a new one might be a better solution for you.
Sorry for any bad impression you have on our after-sales service, but please understand that we have been always trying our best to help our customers, however, we also need to be subject to our official after-sales policy to process our service. For more information about the after-sales policy, please visit our website at http://www.dji.com/service.
Thanks for your understanding. Your continuous support would be highly appreciated! |
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