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IOS (Apple devices) DJI GO 2.8.2, NOW RESOLVED
90158 90158 2016-5-27
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Aardvark
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I am just trying to get to grips with any problems that appear to have been caused with the introduction of IOS DJI GO 2.8.2. Also what proportion of those that have had problems have passed evidence to DJI. The moderators complain at times (and perhaps rightly so) that people complain, but do not give them the evidence they need to pass to their R&D people to investigate.

Edit:- the problem that seems quite common is major artifacts or banding on the screen with the screen going completely blank for a second or two and a 'weak signal' red highlighted warning at top of screen. This appears at short range and to me was not apparent in version 2.8.1.

Edit 2: -I noticed that after I turn off "Enable Hardware Decoding", close down DJI GO 2.8.2, and then restart it that the blank screen and 'weak signal' message have disappeared, or at the very least significant improvement. Can somebody please check if they have it switched on (hardware decode would be a natural choice if available), if switched on please try switching off then close down DJI GO, and then restart it. Do you notice any improvement ?

I switch it back on again (hardware decoding enabled) and notice problems, these continue after I switch off until I close down and restart the App'.

EDIT 3:- I switched back to 2.8.1 using the 'Charles Web Debugger', which took a bit of head scratching but got there. If the App' downloads too fast then you just need to delete it to enable further downloads as required. And I used third from bottom choice "integer>817278603</integer>" which restored 2.8.1.




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2016-5-27
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RedHotPoker
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Does already having a trouble free drone count? Hahaha ;-)

Then the answer is still no, I have not used it and had any problems.
Or is it Yes, I have used it without any problems?

Nothing to report except it's always and all ways good here. But you likely knew that.

RedHotPoker
2016-5-27
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Aardvark
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RedHotPoker Posted at 2016-5-28 00:03
Does already having a trouble free drone count? Hahaha ;-)

Then the answer is still no, I have not  ...

So that's one "not used"

Now can I edit poll ???
2016-5-27
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Aardvark
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RedHotPoker Posted at 2016-5-28 00:03
Does already having a trouble free drone count? Hahaha ;-)

Then the answer is still no, I have not  ...

Edit success, now you can vote with confidence
2016-5-27
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jwt873
First Officer
Flight distance : 5946467 ft
Canada
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I was actually thinking of posting a poll on the subject, but you beat me to it
2016-5-27
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Aardvark
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jwt873@gmail.co Posted at 2016-5-28 00:26
I was actually thinking of posting a poll on the subject, but you beat me to it

And another poster beat me to it in the discussions section, but I have slightly different questions so will let run.
2016-5-27
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digdat0
Second Officer
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United States
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The folks who say they had problems should post a short description.
2016-5-27
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Phantomski
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Wanna add on IOS? I do not think it's out on Android yet...  Let's be specific!
2016-5-27
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Aardvark
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Phantomski Posted at 2016-5-28 05:29
Wanna add on IOS? I do not think it's out on Android yet...  Let's be specific!

Now done, I had assumed that because it was not available on Android, that nobody would be able to use it on Android device
2016-5-28
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Aardvark
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I noticed that after I turn off "Enable Hardware Decoding", close down DJI GO 2.8.2, and then restart it that the blank screen and 'weak signal' message have disappeared, or at the very least significant improvement. Can somebody please check if they have it switched on (hardware decode would be a natural choice if available), if switched on please try switching off then close down DJI GO, and then restart it. Do you notice any improvement ?

I switch it back on again and notice problems, these continue after I switch off until I close down and restart the App'.
2016-5-28
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Grimson
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Aardvark Posted at 2016-5-28 13:00
I noticed that after I turn off "Enable Hardware Decoding", close down DJI GO 2.8.2, and then restar ...

I replied in the other topic but will here also.

Switching off Hardware Decoding and restarting the app has helped me, it isn't perfect like 2.8.1 was, still getting some artifacting and the odd signal error but it is way better than it was with Hardware Decoding on.
2016-5-28
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Aardvark
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Grimson Posted at 2016-5-28 16:31
I replied in the other topic but will here also.

Switching off Hardware Decoding and restarting t ...

Thanks for the reply. That's exactly what I'm seeing. I'm hoping it might be usable (wont get a chance to fly for a day or two). At least until a proper fix is produced by DJI.
2016-5-28
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qba73
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Kudos Aardvark for the poll, great idea..
2016-5-28
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jipock
lvl.1

United States
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I have updated the DJI GO app and experienced the same issues. I will turn off hardware decoding and see what happens.
2016-5-28
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vandruten
lvl.4

Indonesia
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Good idea, bud!
2016-5-28
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Iiikabiii
lvl.2

United States
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Seems people are having success downgrading the go app through that lengthy process
2016-5-28
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tnhwyman
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I voted no problem. By the time I got a battery charged it was major dark thirty around here, so there wasn't much urge to push out any distance. I thought the Live Facebook feed was pretty neat however.
2016-5-28
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johnchao411
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Aardvark Posted at 2016-5-28 20:00
I noticed that after I turn off "Enable Hardware Decoding", close down DJI GO 2.8.2, and then restar ...

It really works for me or at least being much better, thanks a lot!!
2016-5-28
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mavs88
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Coming home from some flights yesterday I also put OFF this hardware decoding... but today is a bad day to fly... hmmm pity... so I can't check...
My bigger concern, however, is the problem that the Phantom 4 is not holding it's altitude after a stop at a position I'd like it to stop for a photo... it keeps jo-joing for a while... strange... I already mentioned this and reported that it also was the case after a 2nd or 3rd firmware update with my Phantom 3Pro... then with the next firmware (!) update the Phantom P3P was steady as a rock... so Mr. and Mrs DJI... some work to do... we'll be happy when you solve these problems! Thanks in advance! Max
2016-5-29
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hungdang
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I have rollback the DJI Go app back to 2.8.1 and it works perfect again
2016-5-29
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ernestfeist
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Thank you for taking the time to start this poll.  I'm sure DJI will find it useful to evaluate the scope of the problem.
2016-5-29
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Aardvark
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Still not completely happy with my 'work around' ('work arounds' never seem to work long term) I went with the link that Sploodge posted in the main thread regarding the 2.8.2 problem. And have now managed to roll back to 2.8.1 on both my IOS devices. It's left me with a bit less hair than I had two days ago, but finally resolved for me, at least until the next upgrade
2016-5-29
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pcebola
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Hi everyone!
I was with the same problem.

I decided to make the downgrade to the previous version (2.8.1)
I've done the test and everything is working very well.
2016-5-29
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jameswarden
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United Kingdom
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ive downgraded my DJI Go app to 2.8.1 but now im able to connect to the aircraft in app. On the start screen it displays the Phantom 3, so i have to select the P4 and then after entering the camera it says the gimbal is disconnected?
2016-5-29
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stevedunk
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United States
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How did you downgrade to 2.8.1 ?
2016-5-29
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jameswarden
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stevedunk Posted at 2016-5-29 22:17
How did you downgrade to 2.8.1 ?

I used an old icloud backup on my ipad
2016-5-29
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Iiikabiii
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I used this tutorial to rollback 2.8.1

http://www.idownloadblog.com/2015/12/25/how-to-download-older-versions-of-ios-apps/
2016-5-29
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stevedunk
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Ok thank you. Way to difficult for me. Guess I'm grounded unless you can email an app as attachment. :/
2016-5-29
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Iiikabiii
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Its really not hard. I just went to the site and downloaded the windows version and watched the video. When the guy in the video did something i paused it. Took like 10 mins.
2016-5-29
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stevedunk
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Success in P3p using iPad mini. Adjust HD setting to channel 13 under custom setting. Have camera back again. All working well. Make sure you update fw to latest update.
2016-5-29
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stevedunk
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United States
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All using 2.8.2 go app!
2016-5-29
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stevedunk
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Works on my iPad mini. Android pad. Also make sure you update your RC controller.
2016-5-29
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Aardvark
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stevedunk Posted at 2016-5-30 01:22
Success in P3p using iPad mini. Adjust HD setting to channel 13 under custom setting. Have camera ba ...

You may have noticed this is the Phantom 4 section of the forum. I'm not sure if the P3's are suffering the same problems after the 2.8.2, but a significant amount of P4s have problems. These problems have completely disappeared after I rolled back to DJI GO 2.8.1.

All firmwares were/are at the latest versions.

Edit :- I re-read your post and saw that you custom switched to channel 13 (hopefully you wont hit interferance on this channel) as a work around. In Europe (or certainly UK) we do not have that custom option available (ghosted out) without changing location to US on our devices, not a long term sollution really.
2016-5-30
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husstodd
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stevedunk Posted at 2016-5-29 20:22
Success in P3p using iPad mini. Adjust HD setting to channel 13 under custom setting. Have camera ba ...

P4 - doesn't allow me to go to Custom and select Ch 13.  Clicks immediately back to Auto
2016-5-30
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stevedunk
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Oh sorry. Yes many of the p3s experiencing this problem also.
2016-5-30
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Aardvark
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stevedunk Posted at 2016-5-30 13:55
Oh sorry. Yes many of the p3s experiencing this problem also.

Ah, OK, thanks for the update. On hindsight my questions in the poll are maybe not best worded.
2016-5-30
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kylekc239
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I understand that we need to report issues to DJI so they can fix them.  How are they supposed to know what is going on right?  Well....how about they go outside and turn the P4 on, open their iPhone with the new 2.8.2 software...and try to fly it.  The issue will become quite obvious REAL quick.  My god, how can SO many people be having the exact same problem and yet DJI asks....so tell us what is it doing.  Serious?  Turn it on!  Try to fly it!  I can't imagine that the signals in the air is that much better around DJI headquarters than it is everywhere else in the world.
2016-5-30
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jipock
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United States
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I would be terribly appreciative if someone were to post a link to a dropbox or other cloud share containing the DJI GO 2.8.1.ipa file.. I updated my iphone 6 plus and then emptied the trash before realizing how bad 2.8.2 really is...
2016-5-30
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stalked-buddha
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Greece
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2016-5-30
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stalked-buddha
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Greece
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2016-5-30
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