Active track not working now??? HELP
1447 5 2016-5-27
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Eye in the Sky
lvl.2
Flight distance : 25046 ft
United States
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So after a good number of flights Active track is not working now...  
In P mode - select Active Track on DJI Go app - select subject, green box and tap GO... the drone turns quick on axis to the left..  away from the subject...  ???
Also tried  tap fly - and after taping Go.. nothing happens....  just hovers in one spot..

- downgraded then upgraded firmware..
- reinstalled DJI Go app
- used Iphone 6 and Ipad mini...

- HELP if anyone else has expreienced this...  I do not want to send this back for repair.....  Finally nice weather, and goes into the shop..

* Also , logged case, but support did ot have an answer... ( reinstall the app???? - really !!)

Thanks - !!!!!!
2016-5-27
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Eye in the Sky
lvl.2
Flight distance : 25046 ft
United States
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Anyone ??  I can't be the first one with this issue......  Thanks
2016-5-28
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Aardvark
First Officer
Flight distance : 384432 ft
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United Kingdom
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I won't get a chance to test till tomorrow.
2016-5-28
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DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
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Hello, did you get any error message at that time? Have you tried to let your drone to follow different objects?It is recommended to keep both the firmware and app to the latest version.
2016-5-28
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Eye in the Sky
lvl.2
Flight distance : 25046 ft
United States
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DJI-Paladin Posted at 2016-5-28 23:29
Hello, did you get any error message at that time? Have you tried to let your drone to follow differ ...

Here is a video on what happens when touching the subject on Active Track.....

2016-5-29
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DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
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Eye in the Sky Posted at 2016-5-30 08:48
Here is a video on what happens when touching the subject on Active Track.....

...

What's the drone's firmware version? Besides, I'd suggest you to download the flight data (.DAT files) from the drone of that date and send them to support.us@dji.com. Please make sure both the flight control ratio and vision ratio are selected before you download the data.
2016-5-29
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