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Phoenixaerial
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When ........... ............ .......
2016-6-8
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Tahoe_Ed
Administrator
Flight distance : 2605 ft
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Can you show us a screen shot?
2016-6-8
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Phoenixaerial
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Tahoe_Ed Posted at 2016-6-8 19:17
Can you show us a screen shot?

Here ...................

2016-6-9
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Tahoe_Ed
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Thank you for the feedback.  I will forward to HQ.  Right now I do not have Xt to test.  It is with Homeland Security.  We will be back to you.
2016-6-9
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Barry B.
Technical Support Team

United States
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It appears something has gone awry with your Go App.

I want you to first sync any flight data you want to save, then completely remove the Go App and reboot your mobile device.

..then reinstall the Go App and log back in.

Report back here with your findings.
2016-6-9
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lucaoms
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Flight distance : 599049 ft
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Hi I'm testing My XT 640*512 30 Hz , all its' ok but it seems that XT do not generate IR jpeg or Tiff , because if i open Jpeg file with Flir tools+ ( software to analiza IR file), I do not have any measurement function
By
2016-6-10
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DJI-Jamie
DJI team
Flight distance : 112405 ft
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lucaoms Posted at 2016-6-10 23:27
Hi I'm testing My XT 640*512 30 Hz , all its' ok but it seems that XT do not generate IR jpeg or Tif ...

For clarification, are you having issues getting R-Jpegs or any of the Linear Tiff files? Could you happen to provide screenshots or a small video of the issue?
2016-6-14
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Phoenixaerial
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Barry B. Posted at 2016-6-9 19:54
It appears something has gone awry with your Go App.

I want you to first sync any flight data you  ...

Noth........ .................
2016-6-15
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DJI-Jamie
DJI team
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Phoenixaerial Posted at 2016-6-16 06:50
Nothing has changed with you use the XT camera.. If I use the X5r or X3 I get the manual with the  ...

The limp issue you're experiencing is quite odd as well. It may be in your best interest to get this gimbal sent in for diagnostics. If you would like to provide a good contact email, and I can have someone from the NA Regional office get in contact with you.
2016-6-16
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Barry B.
Technical Support Team

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Phoenixaerial Posted at 2016-6-15 15:50
Nothing has changed with you use the XT camera.. If I use the X5r or X3 I get the manual with the  ...

There are no grids nor overexposure warnings for the XT camera while using the Go APP. Those are photographer and video tools.
2016-6-19
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Barry B.
Technical Support Team

United States
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Phoenix, you started your thread here off with:

"When i hook up the XL camera there is no way to turn off the grid or over exposure info on the screen"

I think what you meant to say "to turn on".

I have answered your question, above.
2016-6-19
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Phoenixaerial
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Barry B. Posted at 2016-6-19 08:02
Phoenix, you started your thread here off with:

"When i hook up the XL camera there is no way to tu ...

When ...........................
2016-6-22
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Phoenixaerial
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As ..............................
Thermal.jpg
2016-6-22
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DJI-Jamie
DJI team
Flight distance : 112405 ft
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Phoenixaerial Posted at 2016-6-23 06:08
As you see there is over exposure and a grid in the Thermal camera.. Just no way to remove it.

Could you happen to resend pictures of your camera settings from the GO app? Unfortunately the images from your earlier posts are no longer there. Are you still getting the calibration limp issue from the gimbal as well?
2016-6-23
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Phoenixaerial
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DJI-Jamie Posted at 2016-6-23 15:05
Could you happen to resend pictures of your camera settings from the GO app? Unfortunately the imag ...

Sent .....................
2016-6-23
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