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Repair Shipping Options
603 6 2016-6-9
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ChiefPilot
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Can DJI offer a choice of shipping options for RMA repairs?  Being on the East coast it takes 5 days (Ground) to go both ways on a RMA repair ticket.  Add in another 5 or so to fix a unit and we are 15+days.  Yes we have back up aircraft but I would spend the extra dollars to expedite shipping (2 equals 1… 1 equals none theory).  I know you can expedite the first shipment but would like to have the option to bring it back quicker or even overnight.  I suppose building a repair facility on the East coast vice sending it back to the mother ship would also help.  Safe Flying to all.
  
  
2016-6-9
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Tmygun
First Officer
Flight distance : 2972497 ft
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That is a question only the Moderators could answer.
2016-6-9
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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The courtesy shipping label support sends you (and return) is for ground only.
If you want a faster shipping process, then you would have to purchase your own shipping label.
2016-6-10
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PremierDronePro
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DJI-Ken Posted at 2016-6-11 00:15
The courtesy shipping label support sends you (and return) is for ground only.
If you want a faster  ...

Ken I did that shipping to with an overnight arrival.  On the return there are no choices given.  Thx.
2016-6-10
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PremierDronePro
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Also how do I get rid of that picture avatar?   I changed it numerous time in settings and it shows on every DJI as the P4 except this one.  
2016-6-10
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DJI-Ken
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PremierDronePro Posted at 2016-6-11 00:23
Also how do I get rid of that picture avatar?   I changed it numerous time in settings and it shows  ...

From your page, choose settings then set my new avatar. If it's working is some sections and not others, try logging out then back in again.
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2016-6-10
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DJI-Ken
DJI team
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PremierDronePro Posted at 2016-6-11 00:21
Ken I did that shipping to with an overnight arrival.  On the return there are no choices given.  T ...

You may have to set it up with support beforehand that you want to pay for overnight shipping when they send it back to you. I do not work in that department so you can call 818-235-0789 and they can tell you exactly how to go about setting that up after the aircraft is repaired.
2016-6-10
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