mdenovellis
lvl.2
Flight distance : 4554 ft
United States
Offline
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Me too.
I received my brand new V2.0 last Friday only to find a DoA TB47. I feared this would happen from reading all of the posts. What frustrates me the most is how DJI is handling this issue. They are making the customer prove and prove again that the battery is defective. Pictures, video's, 3 separate emails explaining the situation over and over again.
It's frustrating because they should simply ship out new batteries without question once they know the serial number of the battery and aircraft as well as proof of purchase.
The unit cost of these things has got to be less than $10. DJI did over $800 million in sales last year.
I started my CS adventures yesterday and I am still waiting for them to email me my shipping label. Also, after all of this red tape they still won't advance ship me a new battery until they receive and inspect the DoA battery. It will be two weeks before I can get this system powered up and flying.
Shame on DJI. This poor behavior comes from HQ overseas.
VERY frustrating!
Also, I own 3DR gear, 2 x F550's, and an S1000 so I am familair with these tech products. This isn't my first rodeo.
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