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Mobile Holder
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cobra44
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Just had my Osmo over a week now and when I tighten the mobile device to the handle the rest of the the mobile holder is just loose and spins around freely. Has anyone experienced this problem? And if so how do I fix it or should I return the device?


Alan M
2016-6-30
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DJI-H.C
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Hi, just to make sure. Are you using your phone like this? 121111.png

Also, please tighten this wheel.


2222.png

If it still doesn't work, your unit may be defective and please contact your seller for a return.
2016-6-30
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cobra44
First Officer
Flight distance : 1581581 ft
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United Kingdom
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DJI-H.C Posted at 2016-7-1 05:30
Hi, just to make sure. Are you using your phone like this?

Also, please tighten this wheel.

Thanks for the reply but it's the end that attaches to the handle. It's screwed on tight but the holder is still loose.

2016-7-2
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DJI-H.C
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cobra44@mac.com Posted at 2016-7-3 08:02
Thanks for the reply but it's the end that attaches to the handle. It's screwed on tight but the h ...




Hi, depending on where you bought it and when you bought it, you might want to consider contacting the seller and seek a no-hassle replacement.(Vendor's policy varies)


Or if you need it now and want to try, you can tighten the screws indicated in the picuture, which should work.


Thank you.
2016-7-3
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