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RONIN ISSUE
818 9 2016-7-1
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multifocus
lvl.1

United Kingdom
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Hi

We are having difficulty with our Ronin. When we power it up it does nothing but when you angle the gimble it goes crazy and spins out of control.

I tried to update it thru DJI RONIN Assist but with no luck.
See enclosed picture. Please help!!!
Katy


Screen Shot 2016-07-01 at 12.36.37.png
2016-7-1
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Just to clarify, how long have you had this unit? Did you notice this after a firmware update or long term storage? Do you recall what firmware you currently have?
2016-7-1
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multifocus
lvl.1

United Kingdom
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Hi Jamie

We bought the unit on 23.3.2016 and we have not updated it since. It started acting up last week. We only used it for abut 5 shoots. Sorry i do not recall what the firmware was because i never looked

2016-7-4
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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multifocus Posted at 2016-7-4 16:27
Hi Jamie

We bought the unit on 23.3.2016 and we have not updated it since. It started acting up las ...

Do you get the same effect on the Ronin Assistant app as you do on the PC?
2016-7-5
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multifocus
lvl.1

United Kingdom
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Yes we do.
2016-7-6
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stompdance
lvl.1

Ukraine
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Any news about this issue?
2016-7-22
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darrin
Second Officer
Flight distance : 1004731 ft
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no matter what don't update the remote..a known issue exists..if you get it working don't update if you can avoid it..there is a roll issue that was resolve recently in firmware..but that same update wiped out a lot of remotes. good luck!! cheers Darrin
2016-7-22
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Based on the information provided, this would be a hardware issue that would require for the unit to come in for service. Please keep in mind that it would help to hit "reply" to the post you are responding to, so that the person who created the post would be alerted.
2016-7-22
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stompdance
lvl.1

Ukraine
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Any news about this issue?
2016-7-22
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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I do apologize I responded to the wrong user in this thread. Please refer to post #8
2016-7-22
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