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Advice after crashing Phantom 3 Professional
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sapmasters
New

United States
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Dear all experts,

While flying my Phantom 3, it ran out of batteries and fell from 30 feet on the bushes. The outside looks fine, even the propellors look fine. But the gimbal was broken, and when I power up the drone, it makes beeping sounds continuously and the lights don't turn on at all. I attached a video and all the screenshots.


Would you give me your advice it is only a gimble issue or it may be wrong other parts,too? If other parts werw wrong, what could it be?


please check my video and pictures and let me know your thought.

Overal Status info

Overal Status info
reScreenshot_2016-07-15-19-26-07.jpg

There are vertical lines and not clear image

There are vertical lines and not clear image

battery info

battery info







Gimbal error

Gimbal error
reScreenshot_2016-07-15-19-24-43.jpg
2016-7-18
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Geebax
Captain
Australia
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I am afraid no-one is going to be able to diagnose any problems with your aircraft on a forum, it needs to be examined by competant technical staff to do that. The best thing you can do is contact the US support people, and send it to them for repair.
2016-7-18
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DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
Offline

Sorry for your crash, sapmasters. In the video, there is an ESC warning sound from the drone. I'd suggest you to get in touch with our US tech support and send all of the parts to our service center for diagnosis and fixing.Here is the contact information: 北美地址.JPG
2016-7-18
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sapmasters
New

United States
Offline


I contacted to DJI supprot team.

Thanks,
2016-7-19
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