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X5 fan too noisy on OSMO
3267 24 2016-7-30
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smallvideo
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The fan on my new X5 is far too noisey... Why does it not cut the fan off in record mode same as the X3. Could we also have the ability to switch off the red LED light in the front please.
2016-7-30
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jcap858
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Agreed. I'm hoping for two new features. Focus peaking like it does when attached to the inspire 1 and shutting off that fan during recording.
2016-7-30
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Freeman84
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In X3 there is a shutting off fan option during recording in mic option at DJI GO app.
You don't have that option in X5 ?
Tried latest firmware?
2016-7-30
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DJI-H.C
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Hi, it's normal. But how noisy is it? Do you have a video to show?

2016-7-31
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smallvideo
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DJI-H.C Posted at 2016-7-31 09:01
Hi, it's normal. But how noisy is it? Do you have a video to show?

Please you must be joking...You shut off or at least dampened the X3 for the very same reason during record mode, i wanted to use the Osmo/X5 in a studio environment but can't due to the fan noise...You must be aware how noisy this is on an OSMO.
2016-7-31
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mcjackson1986
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That's my biggest complaint as well, the recorded audio is unusable.  
2016-7-31
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jcap858
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The x5 fan noise is worse than the x3 fan noise when it's not shut off.
2016-7-31
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smallvideo
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Is there a reason the X5 fan does not switch off or at a lower setting during recording ?
2016-7-31
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DJI-H.C
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smallvideo@mac. Posted at 2016-7-31 18:46
Please you must be joking...You shut off or at least dampened the X3 for the very same reason durin ...

We're very sorry. The reason is that X5 generates more heat than X3,  so the fan cannot be stopped or it will overheat.

2016-7-31
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smallvideo
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Wish I had known this before shelling out £2K...people should be made aware of this serious shortcoming. I would have bought a hand held gimbal if I had known this.
2016-7-31
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jflamm
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This is really disappointing!  I have my X5 on order from B&H but am going to cancel.  The Osmo Pro has the potential to be one of the best filmmaking tools available with it's ease of use, interchangeable lenses, remote focus etc.  The noise completely destroys this since the only way to get decent audio with an external mic positioned away from the Osmo.  I wish DJI would give us their plan for fixing this problem as I much prefer to stick with DJI.  I have already purchased 12mm and 45mm lenses and was super excited.  Will there be a future update to turn off the fan on the X5 or will DJI come out with an updated version?  When?
2016-8-1
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user30aeca185f
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Sorry to hi-jack your thread. This is not the only issue. There should be at least a HDMI port so that you can connect a monitor like smallhd 501. This is a must for critical focus. Connecting a phone for a monitor is a joke as there is a delay between receiving signal. Plus the resolution isn't as good as a pro monitor. They should have left this idea with the X3, being a pro gimbal should have pro features. This then has a disjoint from the app & monitor. No point carrying a phone & a pro monitor. They need to think of a way to get app features displayed on monitor. The second thing is the 4th axis they need to sort this out. Plus low light performance, no good shooting a wedding in a dim church or venue, especially first dance. Also a proper microphone & headphone jack. I see a X6 PRO gimbal to sort these issue, no firmware update will manage it. While they are fixing the low light sensitivity they can up the sensor size APSC. Oh while I'm going on might as well ask for something super light. If they can bring something like this out they have solved the division by zero equation
2016-8-2
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bonezshaker
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Have you thought of mounting a microphone on the bottom of the Osmo? I've stuck a cold shoe on mine to get the mic as far away from the camera noise as possible.
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2016-8-2
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deanmcneill
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DJI-H.C Posted at 2016-7-31 09:01
Hi, it's normal. But how noisy is it? Do you have a video to show?

i wouldn't have wasted 2.5 k on this rig if i had know the fan is that noisey i have my mic as low and as far forward as poss and it still sings in the background !!!! losing faith in dji rapidly
sorry about the messy room just returned from france filming having to edit all the sound because of that fan !!!!!!!!!!!!!
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2016-9-20
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adwhiskys
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Its shocking this Pro version of the OSMO has so many shortfalls, Its a complete joke you can't shut the fan off for at least 30 seconds. Not to mention the terrible gimbal drift when on a tripod, the lack of motion timelapse or active tracking. Funny how DJI have now gone quiet in this thread.
2016-9-20
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wbut-sp
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2016-9-21
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simon_finlayson
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DJI-H.C Posted at 2016-8-1 07:06
We're very sorry. The reason is that X5 generates more heat than X3,  so the fan cannot be stopped ...

SOUND TEST!  DJI x5 with external RODE mic.  
So,  DJI-H.C,  is this as good as it will get for me?
Really,  this is no good!  I can't use this!    
2016-10-30
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sbraxton
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simon_finlayson Posted at 2016-10-30 02:55
SOUND TEST!  DJI x5 with external RODE mic.  
So,  DJI-H.C,  is this as good as it will get for me?
Really,  this is no good!  I can't use this!  https://youtu.be/PGqeknggthk

The noise of the X5 really makes the audio unsuable.  I've even attached a separate shotgun microphone to the X5 and while it is better, it is not usable.
The only realistic solution is to use a separate boom microphone or a lavaliere and sync in post to the internal recording using the FlexiMic as a scratch recording.
Most of us do this anyway for any high fidelity video recording.
At lease we are not using the X5Raw.  It's sound is so loud that it disrupts people.
2017-2-6
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Paul17
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Just bought the Osmo Pro which is a great tool for filming but the sound is just dreadful and ruined my 1st paid shoot. Has any one got a solution to get around the fan noise. Im still waiting for DJI to send out the Rode Mic but my god it is dreadful. £1800 spent on silent films!!
2017-3-20
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danirvine 1
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My x5 is really noisy too I wish the fan could turn off while recording like the standard or the plus version
I have even been told to stop during a shoot as the noise was heard on the interview mics

I also would love the Telly light to stop flashing
Also we need slow motion
It seams the pro is missing the good stuff the standard version has please DJI don't for get us Osmo x5 shooters
This camera can be amazing if it had these fuctions
And better peaking !!!
2017-8-17
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danirvine 1
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Where is slow motion on the x5 cameras also?
2017-8-17
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DJI Mindy
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danirvine 1 Posted at 2017-8-17 04:20
My x5 is really noisy too I wish the fan could turn off while recording like the standard or the plus version
I have even been told to stop during a shoot as the noise was heard on the interview mics

danirvine, sorry that the fan cannot be turned off because the X5 is big and the temperature will rise up quickly and will be easily damaged without fan.
Besides, slow motion is not available because of its hardware limit.
We apologize for the inconvenience that has been caused.
2017-8-17
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djiuser_TJNslmh093gN
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DJI Mindy Posted at 2017-8-17 23:32
danirvine, sorry that the fan cannot be turned off because the X5 is big and the temperature will rise up quickly and will be easily damaged without fan.
Besides, slow motion is not available because of its hardware limit.
We apologize for the inconvenience that has been caused.

Do you realise how dishonnest it is, to not mention that fan noise problem before people actually buy the Osmo Pro??
I just used mine professionally for the first time today, in a studio environment and I've had to stop filming because all the other mics in the room were disturbed by the fan noise.
None of the footage I shot is usable (except muted). It's a shame. There's no way I would have bought this camera had I known about that beforehand.
Are you guys at DJI working on a solution? Or setting up a refund plan??
2018-3-13
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mengus
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Hi guys !

ANY news from DJI !??
How DJI has solved this BIG issue... impossible to sell such camera with that fan noise !!
So if no solution does DJi will give my money back !!!???
I have an X5 since 2 months and need to film  many quiet scene in a film... what do i do with that horrible fan noise... how ridiculous for such a camera price !!!!


thanks for your feedback
1-27 13:28
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adamjeal
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mengus Posted at 1-27 13:28
Hi guys !

ANY news from DJI !??

Hi, can anyone tell me if they have had a satisfactory resolution to these issues with the Osmo Pro?

I.e.: a refund?

The fan issue, as spoken about here and on numerous other threads, is a hardware limitation. The device was sold as a professional filmmaking tool that is suitable for dual system sound;

(Note the Boom Operator in the boxing ring)

It is my contention that this device was mis-sold as it is not suitable for purpose. I have spoken to UK trading standards, who agree with this.

Under UK consumer law, you can claim a repair, replacement or refund up to six years from the date of receipt of the product (five years in Scotland) for goods that aren't fit for purpose.

DJI Support are ignoring what I am telling them regarding UK Consumer law and are being belligerent, just constantly referring back to their standard 14 day return policy. They are now telling me that they cannot refund me, which directly contravenes UK consumer law.

They know the issue with this device and know that there is no 'fix'. Inspite of this, two of their tech support staff originally kept insisting that I send the device in for 'repair'. I explained that this isn't a repair issue, rather a hardware limitation. AFAIK, no 'fix' was ever brought forward for this, unless someone else can confirm anything to the contrary.

I thought this would be ideal for my project, I was wrong, and It has been a very costly mistake.

In these particular circumstances, a repair or replacement is not relevant. I want a refund, as the system is no good for it's intended purpose. I discussed these issues with UK Trading Standards Officers who have told me that I am entitled to a refund.

I had my system stored, and only discovered the problems when I prepared to fly to Dublin for a recce/test shoot for my film. I spent a fortune on the system, only to have to spend more than the same again just so that I could have a suitable camera system for the recce/test shoot. This caused me no end of problems & frustration, as I'm funding this entire project myself, and I don't have unlimited means.

I love DJI products, but I implore you; please don't release products such as this that are not fit for use or are effectively still in beta stage. It is forcing your customers to bear the brunt of the issues & it's unacceptable.


2-12 04:35
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