RobFrazzini
lvl.2
Flight distance : 97047 ft
United States
Offline
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I have been trying to use the Assistant 2 software on my MAC to update my craft. It worked once quite a while back but I simply can't get it to work again. It loads but simply shows the screen that indicates the drone is not attached even though it is. I have researched several other threads and have tried all of the suggestions -
Tried the original USB to mini cable, then tried to other cables (3) but it still won't connect.
Tried different sequences - drone attached then load, load then attach drone, etc.
Uninstalled and reinstalled Assitant 2 twice. (Downloaded the DMG file from DJI)
Rebooted the Mac, validated that the USB ports work
Tried it on an entirely different Mac - same outcome.
Finally called support - walked them through what I had tried. Got put on hold, then they came back and said they would refer me to another rep and contact me. Nothing so far from them.
The bottom line is that I can update with my iPad but I would like to make sure I can use the Assistamt should I ever need to downgrade etc.
Does anyone have any ideas? Any other Mac users experiencing this?
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