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DJI warranty inquiry
681 9 2016-8-12
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nahaont
lvl.2
Flight distance : 257513 ft
Vietnam
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Hello DJI,

I'm from Vietnam, about a month ago, I asked my local dealer FLYCAMPRO  to send in a Phantom 3 Advanced for warranty. Now I'm informed that my aircraft is covered by DJI. I'm saying that I'm very satisfied with DJI service. But I want to know what is the error that cause my AC free falling and its sending out status.

My case number is CAS-189685-Z9K1T0.

Thanks a lot.

2016-8-12
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DJI-H.C
Administrator
Flight distance : 13602 ft
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Hi, I checked your case, according to all the evidence submitted, the most likely reason of accident is because a propeller flew away.  I'm still checking the shipping status, I'll reply to you once I have an update.
2016-8-12
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nahaont
lvl.2
Flight distance : 257513 ft
Vietnam
Offline

DJI-H.C Posted at 2016-8-12 16:13
Hi, I checked your case, according to all the evidence submitted, the most likely reason of accident ...

Thanks. I've been waiting for one month with less update from local dealer. Please update here once you have its status.
2016-8-12
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DJI-H.C
Administrator
Flight distance : 13602 ft
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nahaont Posted at 2016-8-12 17:17
Thanks. I've been waiting for one month with less update from local dealer. Please update here onc ...

I just got an update, it will still take some time and we're working on it. Thank you.
2016-8-12
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nahaont
lvl.2
Flight distance : 257513 ft
Vietnam
Offline

DJI-H.C Posted at 2016-8-12 16:21
I just got an update, it will still take some time and we're working on it. Thank you.

So you mean that the aircraft is ready for shipping out and you're working on shipping it out or you're taking some time for reparation?
2016-8-12
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DJI-H.C
Administrator
Flight distance : 13602 ft
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nahaont Posted at 2016-8-12 05:45
So you mean that the aircraft is ready for shipping out and you're working on shipping it out or y ...

We're preparing to ship it out
2016-8-12
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nahaont
lvl.2
Flight distance : 257513 ft
Vietnam
Offline

DJI-H.C Posted at 2016-8-12 17:12
We're preparing to ship it out

Thanks a lot DJI-H.C
2016-8-12
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nahaont
lvl.2
Flight distance : 257513 ft
Vietnam
Offline

DJI-H.C Posted at 2016-8-12 17:12
We're preparing to ship it out

Hi DJI-H.C,

Do you got any new update on this case?
2016-8-19
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DJI-H.C
Administrator
Flight distance : 13602 ft
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nahaont Posted at 2016-8-19 17:58
Hi DJI-H.C,

Do you got any new update on this case?

Hi, sorry, we're still in the processing in preparing the replacement drone.
2016-8-19
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nahaont
lvl.2
Flight distance : 257513 ft
Vietnam
Offline

DJI-H.C Posted at 2016-8-19 17:11
Hi, sorry, we're still in the processing in preparing the replacement drone.

I thought DJI already has refurbish/replacement drone. How long does this preparing is going to take?
2016-8-23
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