X3 will work on OSMO but no signal on the Inspire
820 5 2016-8-21
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jayredone10
lvl.4
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The x3 will shoot video and take stills on the Inspire but has no live video signal.
When hooked to the OSMO i can see the image.

I see device not detected at line 15.
Does this mean a bad camera image transmitter?

Thanks for any advice.

[00373164]Version checking[6]...
[00373226][01 00][00] v2.65.5033 -> v2.65.5033
[00373286][01 01][00] v2.65.5033 -> v2.65.5033
[00373399][03 05][00] v34.1.0.5 -> v34.1.0.5
[00373498][03 06][00] v2.4.10.7 -> v2.4.10.7
[00373569][04 00][00] v1.29.0.92 -> v1.29.0.92
[00373679][05 00][05] v3.0.6.2 -> v3.0.6.2
[00373751][08 00][00] v2.14.9.42 -> v2.14.9.42
[00373812][09 00][00] v3.0.0.4 -> v3.0.0.4
[00373919][11 00][05] v3.9.0.0 -> v3.9.0.0
[00374019][12 00][00] v1.11.0.0 -> v1.11.0.0
[00374119][12 01][05] v1.11.0.0 -> v1.11.0.0
[00374239][12 02][00] v1.11.0.0 -> v1.11.0.0
[00374339][12 03][00] v1.11.0.0 -> v1.11.0.0
[00377176][15 00][00] device not detected.
[00377258][17 00][00] v1.1.0.4 -> v1.1.0.4
[00377378][17 01][05] v2.0.1.4 -> v2.0.1.4
[00377447][19 00][00] v1.0.8.96 -> v1.0.8.96
[00377511]Packet upgrade failed at version checking.





2016-8-21
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DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
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The log is not normal. I'd suggest you to contact support@dji.com and send the camera and drone to our service center for diagnosis. Sorry for the inconvenience.
2016-8-22
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jayredone10
lvl.4
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DJI-Paladin Posted at 2016-8-22 17:20
The log is not normal. I'd suggest you to contact  and send the camera and drone to our service cent ...

OK,
Thank you.

2016-8-22
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Rinzler
lvl.3

United States
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Could it be the pins on the inspire side are dirty or bent?
2016-8-22
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jayredone10
lvl.4
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Rinzler Posted at 2016-8-22 21:08
Could it be the pins on the inspire side are dirty or bent?

Tried seeing if that was a problem but they are good. According to the DJI rep. something is wrong with the hardware.
Thank you for the response though.
2016-8-22
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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jayredone10@yah Posted at 2016-8-23 02:46
Tried seeing if that was a problem but they are good. According to the DJI rep. something is wrong ...

Once you get started with the RMA process at your nearest Support Center, you would be up and running in no time.
2016-8-22
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