Samsung S7 + p3 advanced..  Both latest firmware and still my phone restarts..  () %) %((€>{~{^¥

I tried the DJI GO app on my S7 Edge. It worked ok, Kept on getting a bunch of pictures downloaded that I didn't download, also drained the battery in half the time as normal. I understand that the S7 Edge is not on the approved list. I fortunately still have my old S5, which is approved and an Apple IPad Air2. DJI GO works flawlessly with both of those. Once I uninstalled the app on the S7 Edge, all went back to normal!

OK tried 2 hours of flying today. S7 edge using DJI GO 4 app on today's 1.3 firmware. No reboots, restarts, disconnects, freezing... all when using the side USB port.

Switch to the bottom USB port and almost straight away disconnects, controller unresponsive, can't get the bird down. Restart app and controller and she automatically lands in front of me. Phew. Tried again, more disconnects. Switched back to side usb port... everything fine again. Not one disconnect.

Weird.

I installed the latest firmware update of my S7 Edge hoping some change, but now is worst. Does not work eithe Dji Go 4 and normal Dji Go.

Photos of the problem and the firmware number.{:4_154:}

Portal Imagenes Posted at 2016-12-8 03:22
I installed the latest firmware update of my S7 Edge hoping some change, but now is worst. Does not work eithe Dji Go 4 and normal Dji Go.

Photos of the problem and the firmware number.

Which USB port on the controller are you plugging into?

Hi hedfan, i'm using the big USB Port on my hdmi module.

hedfan Posted at 2016-12-8 04:17
Which USB port on the controller are you plugging into?

The big USB port on my hdmi module.

Samsung S7 (BPJG) + Phantom 3 Advanced with newest updates
Finally works fine, without restarts and crashes!

GINTC Posted at 2016-12-8 15:57
Samsung S7 (BPJG) + Phantom 3 Advanced with newest updates
Finally works fine, without restarts and crashes!

Nor in my case with my s7 Edge and Ph4{:4_154:}

hedfan Posted at 2016-12-7 19:00
OK tried 2 hours of flying today. S7 edge using DJI GO 4 app on today's 1.3 firmware. No reboots, restarts, disconnects, freezing... all when using the side USB port.

Switch to the bottom USB port and almost straight away disconnects, controller unresponsive, can't get the bird down. Restart app and controller and she automatically lands in front of me. Phew. Tried again, more disconnects. Switched back to side usb port... everything fine again. Not one disconnect.

In what port are you connecting and not having any issue? Please show pictures if you can.

Thanks

Tengo el mismo problema Samsung edge S7 y P4. que hago?

Nico Corrado Posted at 2016-12-9 15:48
Tengo el mismo problema Samsung edge S7 y P4. que hago?

La verdad no tengo la menor idea y esto me tiene cansado.

Nico Corrado Posted at 2016-12-9 20:48
Tengo el mismo problema Samsung edge S7 y P4. que hago?

Only solution so far is downgrade firmware phone back at June or earlier.

hello. I have the same problem with image quality. There is no problem with the phone but with HDMI output board. Please connect TV (via hdmi) and phone (via usb) in the same time. Problem with image quality is only on phone not on hdmi output. I tried on 2 different phones. After 3 min my hdmi out is hot.

Same issue with my Galaxy Note 5. Did not have this issue on the old DJI Go app when flying the Mavic. However with DJI Go 4.0 and plugging into the Phantom 4 Pro controller my phone reboots and my app constantly crashes.

How can one device work and not the other? What about ome software version and not the other?

Surely we can point the finger at Samsung but a good software developer will always find a way to make their application compatible with each ecosystem.

DotheMath Posted at 2016-12-8 01:42
I tried the DJI GO app on my S7 Edge. It worked ok, Kept on getting a bunch of pictures downloaded that I didn't download, also drained the battery in half the time as normal. I understand that the S7 Edge is not on the approved list. I fortunately still have my old S5, which is approved and an Apple IPad Air2. DJI GO works flawlessly with both of those. Once I uninstalled the app on the S7 Edge, all went back to normal!

Hi, would you please click "reply" and tell me your Samsung phone's  Android version, which carrier you bought it from?  The DJI Go version (I assume the latest 3.1.0?).

Also, you said "Drained teh battery in half the time", you mean twice as fast as than normal?

Also, what pictures does it download, can you describe? It would be more helpful if you can have a screenshot of these photos or upload them somewhere, like Dropbox and share the link, so we can know where these pictures come from.
Thank you for your help.

Portal Imagenes Posted at 2016-12-8 11:22
I installed the latest firmware update of my S7 Edge hoping some change, but now is worst. Does not work eithe Dji Go 4 and normal Dji Go.

Photos of the problem and the firmware number.

You're using Samsung S7 G935F version?  What's your Android System version?   DJI Go app version? And drone's firmware version?

Thank you.

bramboNL Posted at 2016-12-7 08:05
Samsung S7 + p3 advanced..  Both latest firmware and still my phone restarts..  () %) %((€>{~{^¥

Hi, what's your Samsung S7's version?  Different carriers have different version, like  Galaxy S7 Edge G935F, for example.

Also, what's your phone's Android system version? Your DJI Go's vesion, and your drone's firmware version?

Thank you.

Anyone having success with the update on the GO app and the S7?

DJI-Thor Posted at 2016-12-13 05:41
You're using Samsung S7 G935F version?  What's your Android System version?   DJI Go app version? And drone's firmware version?

Thank you.

Hi. My carrier is Claro in the Dominican Republic and all the details of my phone system are in photos attached.

DJI-Thor Posted at 2016-12-13 05:41
You're using Samsung S7 G935F version?  What's your Android System version?   DJI Go app version? And drone's firmware version?

Thank you.

Also i use the latest dji go 4 app. Here are screenshots of the problem as of today.

PapaVictor Posted at 2016-12-14 02:51
Anyone having success with the update on the GO app and the S7?

Hi,

At Spain With the lastest firmware of Samsung and the lastest version of DJI Go App is working Fine on my Galaxy S7 (SM-G930F         Spain         6.0.1         G930FXXU1BPJG        G930FPHE1BPJ1)

It's been workin right for a month, I kept my fingers crossed that does not start crashing again on every update that they release.

I hope I help You.

Kind Regards

fans54cca3a5 Posted at 2016-12-15 09:52
Hi,

At Spain With the lastest firmware of Samsung and the lastest version of DJI Go App is working Fine on my Galaxy S7 (SM-G930F         Spain         6.0.1         G930FXXU1BPJG        G930FPHE1BPJ1)

Thanks for the reply, I ran 4 full flights with my T-Mobile S7 and a friends P3S today recording and taking still shots.  I even flew until RTH was activated and never had one issue!!

fans54cca3a5 Posted at 2016-12-15 12:52
Hi,

At Spain With the lastest firmware of Samsung and the lastest version of DJI Go App is working Fine on my Galaxy S7 (SM-G930F         Spain         6.0.1         G930FXXU1BPJG        G930FPHE1BPJ1)

Well, i don't have any luck here. {:4_142:} still having problems with the image and also phone restarting. Ugghhrr.

Portal Imagenes Posted at 2016-12-16 07:27
Well, i don't have any luck here.  still having problems with the image and also phone restarting. Ugghhrr.

Seems hit or miss with the Samsung S7 and DJI products.  Im sure it has something to do with multiple things.  Firmware for the S7, Drone and the GO app are so varying in different regions around the world.  I still want to test different Phantom models to see if there are any issues that only appear with specific model/ firmware variation.  So many thing could cause these random issues.  All I can say is the 4 test flights I tried went off without a single issue.   Once again I have the T-Mobile variant of the S7 with latest November security patch installed.  DJI go app 3.1.0. Drone was on firmware 1.5.70.

I had an issue with Samsung Galaxy S7 that it kept restarting while using Litchi or DJI Go because of the firmware (Security: October 2016). However, I decided to update the firmware manually to Security: November 2016 (aka Android version: G930FXXU1BPJG    G930FPHE1BPJ1) and it runs PERFECTLY! No more restart, that's such a big relief for me since I was actually planning to buy a iPad. I know the next firmware will be Nougat 7.1 for Samsung Galaxy S7 so hopefully it will run as smooth as butter with Litchi/DJI Go.
If you haven't got an update for your phone or you're being inpatient, I recommend you visit this website www.samsung-firmware.org and in the model selection section, select SM-G930F and your region. Download an unbranded & latest firmware (G930FXXU1BPJG) and then update it to your phone.

Note that it will take quite a while to finish downloading a firmware due to speed being limited for free users. Also an unbranded firmware is the default firmware that every Samsung Galaxy smartphone comes with, that isn't purchsed from a telco/network. In the future you'll get update faster with the unbranded firmware.

Shuvo0o Posted at 2016-12-17 12:38
I had an issue with Samsung Galaxy S7 that it kept restarting while using Litchi or DJI Go because of the firmware (Security: October 2016). However, I decided to update the firmware manually to Security: November 2016 (aka Android version: G930FXXU1BPJG    G930FPHE1BPJ1) and it runs PERFECTLY! No more restart, that's such a big relief for me since I was actually planning to buy a iPad. I know the next firmware will be Nougat 7.1 for Samsung Galaxy S7 so hopefully it will run as smooth as butter with Litchi/DJI Go.
If you haven't got an update for your phone or you're being inpatient, I recommend you visit this website www.samsung-firmware.org and in the model selection section, select SM-G930F and your region. Download an unbranded & latest firmware (G930FXXU1BPJG) and then update it to your phone.

Hopefully  the November security update was the fix and I won't have any issues.   Thanks for the added info and link to firmware options, some may benefit from that route.

Here also.  Stupid

Al latest software.  Still restarts many times.  Dji / Samsung S7 sucks big time.

This is disgusting aftersales service, it's been months and still no fix for this issue.  This is samsung's flagship, and the P4 is one of DJI'S best Drones... FFS, fix it or I'll be ditching both and letting everyone know what sort of service I got from my $4500nz investment.

Sad to read..  

bramboNL Posted at 2016-12-19 10:17
Sad to read..

My samsung s7 was very ok with dji app...
It worked like a charm...i love it very much using samsung s7...

But.. after samsung update... it restart like hell...till now...
No simple roll back the sw....

Latest changes (sw update) is the fault...

It is already months....  it sucks...
I use iPhone now...

Buenos dias , mi Phamton 3 avance , se reinicia cuando han pasado unos segundo , cuando conecto el cable usb a la emisora se inicia el DJIGO , pero en tre o cuatro segundo mi samsung se reinicia continuamente , ¿ sabéis si esto tiene solución
?

Hi everybody I live in Colombia ánd i have not been able to fly my p3 advanced with my S7 without the restart issue ...does any one in my region has solution

Grupoensinergia Posted at 2016-12-26 19:54
Hi everybody I live in Colombia ánd i have not been able to fly my p3 advanced with my S7 without the restart issue ...does any one in my region has solution

As it seems we don't have a solution to that yet !! {:4_142:}

Have to wait till new update from Samsung.  Planned for mid January.

dev@dji.com
The above mail is for developers at dji i strongly advise you all complan to them

bramboNL Posted at 2016-12-17 05:17
Al latest software.  Still restarts many times.  Dji / Samsung S7 sucks big time.

Can you check your phone's security level? What month and year is it?  

About device > software info > Android security patch level.

Just had the P4 for a few months and got a new phone - the s7.  The phone rebooted and my new P4 landed in the sea, totally burnt out.  I managed to view the last video footage - when the phone rebooted the P4 stopped and went straight down to land in the sea, controls for emergency landing back to homebase didn't respond and because of the phone reboot there are no flight records saved.  Can I get any reimbursement from DJI or Samsung?  

Had an update today
Tested using the 'video' which can be used as a test to see if the phone will restart...and it hasnt restarted. Will have to test it in flight now