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SENT FOR REPAIR. DJI ANSWERS PLEASE!!
1518 18 2016-9-9
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downie1991
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I have recived,my "Repaired" phantom back maybe 20mins ago.

But it has come back worse than when it left, was just about to praise how good the service had been.

When opening the box i noticed the gimbal clamp was not correctly fixed in place, and on turning the phantom on the gimbal is making a horrid grinding noise, it shakes and overheats very quickly.

I cant express how frustrated i am 2 weeks without the phantom and now i will prob have to return it again. Since owning it the repair centre has had it longer than i have.


2016-9-9
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downie1991
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Pictures.....
2016-9-9
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downie1991
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Unsecured gimbal clamp
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2016-9-9
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DJI Natalia
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Hello Downie, really sorry for your unpleasant experience, our tech support will contact you and help you handle this case, thank you again for your kindly understanding.
2016-9-9
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downie1991
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RE: SENT FOR REPAIR BUT RETURNED WORSE . DJI attention

DJI Natalia Posted at 2016-9-9 10:19
Hello Downie, really sorry for your unpleasant experience, our tech support will contact you and hel ...

Hi, ive now been sent a second rma and looks like im going to have it back in my possession for less than 24hrs before its off again (this phantom travels more than i do).

I did ask in my emails with support.NL but now im at the stage of robotic pre-written emails, i have agreed to accept a extra battery as compensation but am still curious as to if there is a way to speed up the process.

Last time it took 6days for NL repair centre to acknowledge the fact they had even received to package, i have seen on other posts that some people can have there cases labelled as urgent and wondered if the same could be achieved here.

Winter is certainly starting to make an appearance here in the UK and wouldn't mind getting my drone out whilst the ok weather lasts.  

my case is : CAS-250369-V5B5N9

Thanks
2016-9-9
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downie1991
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DJI Natalia Posted at 2016-9-9 10:19
Hello Downie, really sorry for your unpleasant experience, our tech support will contact you and hel ...

I have just arrived home from work and was about to pack up the phantom to send back, whilst taking pictures of everything (something i do due to issues with different companys) i noticed that the stickers on the phantom were different, so i pulled everything  out and after inspection the phantom battery and rc all have different serial numbers to my original ones(stated on the box). As far as i was aware the rc was the only thing being replaced on the original repair but the gimbal and camera are the only remaining parts of my original phantom. Most worrying the new rma has the original serial number and i have a different craft, so

where is my phantom??

My dji care is also linked to the original serial numbers no?
I dont want to send this drone back for you to claim i have switched out the drones!!

Someone answers please!!
2016-9-9
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DJI Natalia
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downie1991 Posted at 2016-9-10 04:43
I have just arrived home from work and was about to pack up the phantom to send back, whilst takin ...

Hello Downie, thank you for your details and feedback, we'll help you escalate your case, please do not worry about it.
2016-9-9
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maciej.szydlows
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Poland
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downie1991 Posted at 2016-9-9 22:43
I have just arrived home from work and was about to pack up the phantom to send back, whilst takin ...

I have the same problem with DJI service !!! I sent them Phantom 4 battery, they sent me back different one - also damaged. And now nobody answers my emails. What is going on with EU service ? Read my case : http://forum.dji.com/thread-63469-1-1.html
2016-9-13
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Holger4221
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2016-9-15
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downie1991
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Holger4221 Posted at 2016-9-15 12:10
Wow! Sorry that you have to go through this experience. But now you scared me like hell! I have no ...

I have no doubt i will never see the original phantom again, although this wouldnt be an issue had the new one been "NEW". i have already voiced my concerns and dji are going to check the history of the "new" phantom, for all i know its been sat in a warehouse for a year made up of spare parts. The strange thing is that they took my original gimbal and attached it to a different drone ?!?!
2016-9-15
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downie1991
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maciej.szydlows Posted at 2016-9-13 17:01
I have the same problem with DJI service !!! I sent them Phantom 4 battery, they sent me back diff ...

Tbh, i have not found the service terrible(trust me ive experienced worse). I think that this forum is a god send and i think its here that your voice actually gets heard and you get a real human response rather than automated rubbish. Other than the phantom cock up and the timescale of repairs all else has been ok.
2016-9-15
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Holger4221
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2016-9-15
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downie1991
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Holger4221 Posted at 2016-9-15 17:00
Wow! You have a real positive attitude in regards to your experience with the DJI support. I am no ...

Spose i should have specified that ive had no issue with the support team. Contact has been great and they have kept me informed. The repair centre on the other hand still has a lot to answer for !!
2016-9-15
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Holger4221
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2016-9-15
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DJI-Thor
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Holger4221 Posted at 2016-9-16 07:16
OK!
*The guys on the service phones are the poorest guys at DJI. They have to deal with me..... { ...

DJI simply doesn't deal with BBB, it's not an obligation for any business.
2016-9-16
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Holger4221
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2016-9-16
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downie1991
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DJI Natalia Posted at 2016-9-10 02:58
Hello Downie, thank you for your details and feedback, we'll help you escalate your case, please d ...

Perhaps you can help me ??
http://forum.dji.com/thread-63955-1-1.html
2016-9-19
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DJI Natalia
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downie1991 Posted at 2016-9-20 01:11
Perhaps you can help me ??
http://forum.dji.com/thread-63955-1-1.html

Yes, Doenie, will help you check it.
2016-9-19
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obieezx11
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2016-9-22
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