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Osmo Mobile shipment delayed
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Adroso
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Australia
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bdmd10508@gmail Posted at 2016-9-20 22:30
Adroso yours shipped out today? If it did how is it. Orders placed 2 days after mine are being shi ...

I don't know how. As i said all i did was ask for an estimated shipping date in live chat, and they said they would put a request to try and get it expedited for me.

So probably the best option is to contact live support and be really nice to who you get.
2016-9-20
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bdmd10508
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United States
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Adroso Posted at 2016-9-20 09:35
I don't know how. As i said all i did was ask for an estimated shipping date in live chat, and the ...

It's just frustrating. I had planned on purchasing it to begin with. But my family going to Disney I figured what better way to document it than with the osmo. They tell you 3-5 and it's nowhere close to that.
2016-9-20
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DJI-Ken
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FrustratedOsmoM Posted at 2016-9-20 20:31
Although you say they work great can you comment on all the different kind of failures of Osmo Mob ...

Out of the many thousands that have already been delivered I've heard two that will not stabilize after a few minutes.
Some complained that it didn't work, after taking their cases off it worked fine.
And one where the battery cover was stuck, but the user replied back that it was his error and didn't have the battery full in.
2016-9-20
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DJI-Ken
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araubas Posted at 2016-9-20 20:53
Hey guys,

How did you cancel your order? Is it enough to send a mail to   and you get refund?

I don't know why people are cancelling their orders, your going to still want it and then reorder and have to wait even longer.
I'm sorry that the demand was so huge and they have a shipping delay, but it's still an amazing product.
This one was done while running down the beach witha Samsung S6, the stability of the Osmo Mobile is amazing, you just have to get the walking technique down.


2016-9-20
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bRJP4XyEpcjF
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It appears I am one of the lucky ones. I ordered my DJI Mobile from Amazon.com 09/10--fulfillment by DJI. Yes, there was an 8-day delay before the order was shipped. It shipped from China 09/18 and is in my hands 09/20 as handled by DHL. I am happy. I have it well before I need it. Now, if my iPhone 7 Plus would be shipped...
2016-9-20
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mVcKyUL3B0mf
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Cyprus
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bRJP4XyEpcjF Posted at 2016-9-20 20:53
It appears I am one of the lucky ones. I ordered my DJI Mobile from Amazon.com 09/10--fulfillment by ...

Let's hope the gimbal doesn't fail or the battery doesn't drain or the connection doesn't cut on you. My Osmo Mobile was ok the first day before failing by the following morning..
2016-9-20
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DJI-Ken
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bRJP4XyEpcjF Posted at 2016-9-21 01:53
It appears I am one of the lucky ones. I ordered my DJI Mobile from Amazon.com 09/10--fulfillment by ...

Glad you received it, practice the walking technique and you'll be good to go.
2016-9-20
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R&L Aerial
Captain
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DJI-Ken Posted at 2016-9-20 22:13
Out of the many thousands that have already been delivered I've heard two that will not stabilize  ...

And, my battery door won't stay closed, the osmo mobile I purchased works fine if you put tape over the camera sensor and black taped the battery door shut.
2016-9-20
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DJI-Ken
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R&L Aerial  Posted at 2016-9-21 05:05
And, my battery door won't stay closed, the osmo mobile I purchased works fine if you put tape ove ...

The battery door was user error and they said they didn't have the battery fully inserted.
Are you saying you have a battery door issue?
2016-9-20
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jalexartis
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mVcKyUL3B0mf Posted at 2016-9-21 03:11
Let's hope the gimbal doesn't fail or the battery doesn't drain or the connection doesn't cut on y ...

None of those problems. I have checked it out with a 6S+. If there are problems, I'll post. I'm benefiting for some of what I have read here. Thanks!
2016-9-20
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jalexartis
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DJI-Ken Posted at 2016-9-21 04:39
Glad you received it, practice the walking technique and you'll be good to go.

Thanks Ken.
2016-9-20
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DJI-Ken
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No problem, enjoy and report back with some cool videos
2016-9-20
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R&L Aerial
Captain
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DJI-Ken Posted at 2016-9-21 05:44
The battery door was user error and they said they didn't have the battery fully inserted.
Are you ...

Yes, the battery door latch was broken out of the box, thus the need for black tape
2016-9-20
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5D2DbssleaYN
United States
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That is some serious BS to see all of these people that ordered after me getting theirs shipped first. {:4_142:}

What is up with this call or chat to have the order expedited? If you guys didn't even have enough to cover the shipments to people that you already charged for, then why would you ever agree to send any later orders out at all until the earlier ones were shipped?

Seriously, with business practices like that, how could you ever even question why someone would cancel their order. Even if the product is absolutely amazing, I have completely lost faith in DJI as a company.

In looking to buy a new drone, I think I may seriously be leaning toward the new GoPro Karma. Even if it isn't as featured, They are a much better company to deal with.
2016-9-20
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bdmd10508
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5D2DbssleaYN Posted at 2016-9-20 19:08
That is some serious BS to see all of these people that ordered after me getting theirs shipped firs ...

Agreed. Have been reading this thread today. And it really ticks me off to see people placed orders after mine and have had theirs shipped. That is not the way a company is run. Even something simple as a resturaunt people don't walk in and get their food before people who have been waiting.
2016-9-20
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Adroso
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Australia
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bdmd10508@gmail Posted at 2016-9-21 09:02
Agreed. Have been reading this thread today. And it really ticks me off to see people placed order ...

The main reason I can see this happening, is if the Osmo Mobile had slight variations to comply with each devices destination regions regulations. (battery laws, electronics standards etc..) thus, a region like Australia would not have many orders and production may be catching up to demand for that region so orders are shipping out, whereas a region such as the US has the majority of the orders and they are still trying to catch up on that production no matter if they expedite it or not.
2016-9-20
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DJI-Ken
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R&L Aerial  Posted at 2016-9-21 06:56
Yes, the battery door latch was broken out of the box, thus the need for black tape

WOW, sorry about that. Please call 818-235-0789 in the morning (7am PST) and they will issue you an RMA.
2016-9-20
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DJI-Ken
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bdmd10508@gmail Posted at 2016-9-21 09:02
Agreed. Have been reading this thread today. And it really ticks me off to see people placed order ...

My friend ordered in the early morning hours the first day, he's was supposed to be delivered today but I think it's coming tomorrow. He ordered an extra battery and that may be a reason he has not received it yet, I'm not sure how the factory designated shipping orders.
2016-9-20
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bdmd10508
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DJI-Ken Posted at 2016-9-20 21:50
My friend ordered in the early morning hours the first day, he's was supposed to be delivered toda ...

001194718797 is my order number. Could someone from dji check the status of my order. i was hoping and praying to recieve it before oct 8th. Im not getting my hopes up thank you so much in advance!
2016-9-21
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DJI-Ken
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bdmd10508@gmail Posted at 2016-9-21 21:56
001194718797 is my order number. Could someone from dji check the status of my order. i was hoping ...

You need to email onlinesales@dji.com and they will have to give you info
You can also use the chat feature in the stores section.
2016-9-21
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R&L Aerial
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DJI-Ken Posted at 2016-9-20 23:47
WOW, sorry about that. Please call 818-235-0789 in the morning (7am PST) and they will issue you a ...

No thanks, I don't mind the blacktape
2016-9-21
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DJI-Ken
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R&L Aerial  Posted at 2016-9-22 04:51
No thanks, I don't mind the blacktape

Ok, no problem.
2016-9-21
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DJI Store
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Hong Kong
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bdmd10508@gmail Posted at 2016-9-21 21:56
001194718797 is my order number. Could someone from dji check the status of my order. i was hoping ...

Don't worry. It will be shipped out later today.
2016-9-21
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bdmd10508
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DJI Store Posted at 2016-9-21 21:51
Don't worry. It will be shipped out later today.

Awesome! I finally got a tracking number!  Fingers crossed that it doesn't have the problems other people have listed!
2016-9-22
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m.powley
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I ordered on the 2nd (UK) and after chatting to DJI a couple times my Osmo Mobile finally arrived on the 20th, at the time of ordering the estimate was also 3-5 days. I also had a day and a half contacting DHL over import duty holds and charges that shouldn't have been added to the incoming parcel!!!! But that's DHL at fault and not DJI. Now my Osmo Mobile is here I have spent the last couple of days having great fun using an iPhone 6S.
2016-9-23
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fans5ea6d1eb
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Ordered mine on Aug 24, “still processing” as of today.
2019-9-12
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