Donnie
Second Officer
Flight distance : 3636782 ft
United States
Offline
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DJI Mindy - If customer satisfaction is so important, why is DJI not pulling all the old Inventory of Batteries ( From full flight systems ) from your vendors and getting them New Batteries? There must be a way to find all Inventory out there that is say over 120 days in stock and Replace the Broken Batteries with New ones.
OR inform all vendors to test the battery before shipment, defective ones are replaced and shipped back to DJI. This is so simple to solve.
It is a real hassle for the consumer to Make videos, get screenshots, copy receipts, wait for delivery of product etc. This should be handled at point of sale .
Or provide a Hassle free exchange program . When customers have to buy Extra batteries because THEY even know there is a good chance they will be shipped a bad battery there is something not right .
I love my DJI product, I just think some of the simple customer satisfaction principles are overlooked and would be so simple to remedy.
Please just pass my comment up the chain of command, I know it is not DJI - Mindy's fault .
donnie
Mindy , you are a consumer of goods , you would not like it if you purchased a product with a defect that was KNOWN by the company? Then have to spend at least a couple of hours working out return procedure then waiting days for replacement.
I reply to you because you are in Hong Kong, I would assume close or at the Factory.
Thanks for reading and passing this along.
donnie
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