I sure hope somebody here can help me I had recently put in an h d m I output on my remote control I accidentally broke this cable

I recently sent in my bird to get the Gimbel repaired with it I sent this cable in
Inside an envelope  with a note explaining that I need this cable that I broke it
Unfortunately DJI  discarded it and could not help me with it To no response at all
I hope somebody here can please help me I cannot find this cable anywhere on the Internet ...do I have to send in my remote control and pay for shipping and have them put this lousy cable on why can't they just charge me whatever they want and send it to me
Thanx in advance ..see pic attached.

Hello Lone droner, may I know what is your case or ticket number? and where is your location? I'll help you look into the case.

Hey please keep me posted thank you

can you read this

lone droner Posted at 2016-9-15 04:18
can you read this

Thank you for supplying this information. I have notified the proper department and you should be getting an update as to what the next steps are.

DJI-Jamie Posted at 2016-9-15 07:34
Thank you for supplying this information. I have notified the proper department and you should be g ...

I am still waiting

DJI-Jamie Posted at 2016-9-15 07:34
Thank you for supplying this information. I have notified the proper department and you should be g ...

I need some good news

lone droner Posted at 2016-9-17 09:24
I need some good news

The repair team is looking to assist with supplying this cable to you. Since the facility does not operate on the weekends, you should receive an update next week.

DJI Natalia Posted at 2016-9-14 14:44
Hello Lone droner, may I know what is your case or ticket number? and where is your location? I'll h ...

Are you guys going to help me or not

lone droner Posted at 2016-9-18 14:33
Are you guys going to help me or not

Hello sir, the repair team will help you deal with this case, please wait patiently, thanks.