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X5 first update failed
820 5 2016-9-15
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MajedHD
lvl.1

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Hi
I just bought my new osmo pro X5 .
I tried to update the Osmo X5 with latest version ( OSMO Pro Firmware v1.3.0.40 ) before anything else .
but the update failed .. everything working except the display screen .. I cannot see anything through the lens .. the screen black .
and here is the Result for trying update the Firmware :

========== 2014.01.01 00:00:10 remo-con disconnect======
Packet: OSMO_FC550_FW_V01.03.00.40.bin
FOCUS NOT CONNECT.
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

===============================================================
===============================================================


It seems everything up to date except the  Encoder "failed"
Please I need a solution as fast as passable .  

Encoder failed

Encoder failed
2016-9-15
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DJI-Thor
Administrator
Flight distance : 13602 ft
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Hi, if you've already tried it for a few times, there's not much you can do about it. Please contact the seller to see if you can get a direct exchange, or email support@dji.com to send it in. Thank you.
2016-9-16
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MajedHD
lvl.1

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DJI-Thor Posted at 2016-9-16 18:50
Hi, if you've already tried it for a few times, there's not much you can do about it. Please contact ...

Thank you very much for your response .

I have tried it 20 times I think .. no luck .
2016-9-16
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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MajedHD Posted at 2016-9-16 21:23
Thank you very much for your response .

I have tried it 20 times I think .. no luck .

Based on that information either an exchange or a repair service would be the best course of action. There's no need to continue hitting your head against the proverbial wall.
2016-9-16
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ricci2
Captain
Flight distance : 61158 ft
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France
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Hi this might be a silly suggestion but have you tried to put an earlier firmware update on first, I say this because I had an issue with my osmo pro and went back one firmware and it loaded then it took the latest.
I did not have the same error code though.

r
2016-9-17
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fans0c23f15f
lvl.2
Indonesia
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DJI-Thor Posted at 2016-9-16 02:50
Hi, if you've already tried it for a few times, there's not much you can do about it. Please contact the seller to see if you can get a direct exchange, or email support@dji.com to send it in. Thank you.

i have the same issue please help me.

https://forum.dji.com/thread-108676-1-1.html
2017-8-12
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