Hi

I made contact with dji seller to send my phantom 3 S to warranty... He sent the email to dji and open a case

Then I send the phantom to DJI Netherlands and payed the shipping

I sent the drone in september 12 and the tracking shows that the package was delivered on september 15

After a week nothing append ... Not even an email with receive confirmation

The "repair progress inquiry" only shows case number and costumer name (the seller name)...

is this normal in UE service? if so... its very bad.... at least they should in a day or two confirm the reception....

At this rate i will received the drone back for christmas!!

Oh shit I just sent mine to Netherlands today hopefully it's not normal

Hello ftomas, may I have your case number? I will help you escalate your case.

Hi
Its Case CAS-252707-G9B5W8
Also have a support request #292627
Thanks

ftomas Posted at 2016-9-23 15:10
Hi
Its Case CAS-252707-G9B5W8
Also have a support request #292627

Thank you for feedback, we will help you look into this case, please wait patiently.

I will.... I just want to be sure that the phantom is with DJI service!!

Just an update..
Now it appears registered... going to the phase "repared and tested"

Something is not working good... what made me worried was the received state...
now i want to see how many days will take to delivery state....

ftomas Posted at 2016-9-26 19:38
Something is not working good... what made me worried was the received state...
now i want to see ho ...

Hello Sir, please do not worry about it and hope you could receive it soon. Any other questions, please feel free to let me know.

I am not worried...
I send it on 12-09-2016, was received at DJI on 15-09-2016 (mail delivery)
Was tagged received at DJI repair progress on 23-09-2016 and repair cost quoted same day..
now its on repair and test... lets see how many days it will take to repair.... and then to be delivered...

You are not ALONE {:4_142:}

So what's your story young old tim?

Still waiting.........

ftomas Posted at 2016-10-6 11:07
Still waiting.........

Have sent mine to holland, it was delivered almost a week ago but have heard nothing starting to scratch my head now,

Young Old Timer Posted at 2016-9-28 20:01
You are not ALONE

I can see your frustration, could you elaborate when you sent your unit in for repair? Could you please provide your RMA number?

hallmark007 Posted at 2016-10-7 01:15
Have sent mine to holland, it was delivered almost a week ago but have heard nothing starting to s ...

Did you send the unit in yourself, or are you having the unit sent in through a dealer? Do you have a RMA number?

DJI-Jamie Posted at 2016-10-7 03:07
Did you send the unit in yourself, or are you having the unit sent in through a dealer? Do you hav ...

CAS-259490-S6J6Z4 , I sent it myself it was arranged collection from dji by ups, I know they received it last Monday but have heard nothing yet.

hallmark007 Posted at 2016-10-7 18:19
CAS-259490-S6J6Z4 , I sent it myself it was arranged collection from dji by ups, I know they recei ...

Thanks for your info, we'll help you escalate this case, please wait patiently, thanks.

Young Old Timer Posted at 2016-9-28 20:01
You are not ALONE

Hello Young Old Timer, you have received the remote controller, please enjoy it and any further questions, please feel free to let us know, nice day ~

DJI Natalia Posted at 2016-10-7 11:46
Thanks for your info, we'll help you escalate this case, please wait patiently, thanks.

Thank you dji Natalia

DJI NATALIA
I did recive i used craft and what a cock up
1- the craft is not fit to fly
2- battery where used
3- the camera is making buzzing sound and would not stay still
contact you again and like all you cock ups i need to send back to you again when is this going to be resolved
We are willing to create a new pick up in order to have the craft checked again, we will add an extra battery for the inconvenience caused, we normally do not do this but as this is a special case we handle it accordingly. Please let us know if you are willing to proceed.

Thank you.
Best regards,

All i wanted was a new craft like they promised {:4_142:}

Young Old Timer Posted at 2016-10-10 14:46
DJI NATALIA
I did recive i used craft and what a cock up
1- the craft is not fit to fly

Sorry to hear about your unpleasant experience, would you please provide me your new case number for this aircraft? and i will help escalate it. Thanks again for your patience and understanding.
Besides, please click "Reply" so that I could check your message in time, thanks.

DJI Natalia Posted at 2016-10-7 11:46
Thanks for your info, we'll help you escalate this case, please wait patiently, thanks.

Hi DJI Natalia I am still waiting for repair service to contact me regarding my repair, you said last week you had escalated my case but unfortunately still nothing, I'm disappointed as it is now two weeks since I sent it it has been received by repair centre in holland over a week ago and still no word, you have my case number,
I trust you will understand.
Regards
Hallmark007

hallmark007 Posted at 2016-10-10 20:48
Hi DJI Natalia I am still waiting for repair service to contact me regarding my repair, you said l ...

I checked the case for you, our engineers are working on it, please wait patiently, thanks.

DJI Natalia there is no new case number this is the same case going back to when i was 6 weeks younger that is  the 10 September CAS-255319-R3X9W0 i am still waiting for a return ticket (second time now)
All i want is a new craft with a new battery plus a extra for compensation like DJI said, thats a,ll nothing more nothing less, is it to much to ask may i ask {:4_157:}

2 days and still waiting for a return ticket soi  try to ring again today all day but  no agent are available is this normal  or is it the way that they do business with customers{:4_154:}  

DJI Natalia Posted at 2016-10-11 04:57
I checked the case for you, our engineers are working on it, please wait patiently, thanks.

Hi Natalia thanks for that, I received info today there going ahead with repair, was trying to find out when it would done and shipped, but for some reason this is like pulling teeth, if you could find out anything for me I would be grateful,
Thanks for all your help

Young Old Timer Posted at 2016-10-11 22:07
2 days and still waiting for a return ticket soi  try to ring again today all day but  no agent are ...

Hi Young Old Timer, sorry to hear about that, we'll help you check what happened and ask our colleague to contact you soon, thanks again for your patience.

hallmark007 Posted at 2016-10-11 23:57
Hi Natalia thanks for that, I received info today there going ahead with repair, was trying to fin ...

Glad to hear you received the info, i will keep an eye on your case, please wait patiently for the repair and test by our engineers, thanks so much for your patience.

Is on a new case now why ??????

Young Old Timer Posted at 2016-10-12 14:38
Is on a new case now why ??????

It's more convenience to follow up the case since it's the second time you sent it in.
By the way, may I have your new case number? thanks so much.

Well i am still on this case because is not solved and so that i dont get confused the new case number is  CAS-282198-S5D1Y7
Thanks DJI Natalia and please make sure we close this case amiably with a new craft and i mean NEW one, plus a spare extra NEW battery as promise by DJI for the inconvenience.
Also please pretty please can you make sure the craft is updated and the transmitter too  and all  is working OK i am going on holiday in 10 days and i would like to have fun with my new Drone
Thank you  in anticipation Giuseppe

DJI Natalia Posted at 2016-10-12 03:44
Glad to hear you received the info, i will keep an eye on your case, please wait patiently for the ...

Hi Natalia
I just received confirmation that my P4 for repair has been shipped back, hopefully everything in good order, thank you again for your assistance in this matter,

hallmark007 Posted at 2016-10-12 23:15
Hi Natalia
I just received confirmation that my P4 for repair has been shipped back, hopefully ev ...

No problem, glad to hear that, and hope everything is fine, you can enjoy it soon.
Nice day to you~

Young Old Timer Posted at 2016-10-12 17:19
Well i am still on this case because is not solved and so that i dont get confused the new case numb ...

Thanks for your patience, we will help you escalate it and keep an eye on the process, hope you could enjoy it during the holiday.