Wanted to tell everyone I had a problem with my Phantom 3 4K.  Once I turned on the drone, controller, and Go app I was not receiving a FPV.  The screen also indicated "Gimbal Disconnected".  I spent many hours and various emails to and from Support attempting to figure out the problem.  I even sent a video and picture to Support.  Thier final response twice was to send the drone to them so they could fix the problem.  

Since I had recently crashed the drone and had to send it out for repairs at my expense, and had flown very little since, this was not the response I was looking for.  I asked if they would pay for shipping and repairs since I felt the problem was a firmware issue.  I also did alot of digging online and it appears "Gimbal Disconnected" is a problem that others have fixed through numerous firmware adjustments.  Although I have never had any problems related to firmware or updates.  

Before I received a reply to this, which I could only anticipate would cost me in the end, I found the problem was in fact the multi wire connection that enters the top of the Gimbal.  This white wires connection was raised about 1/16" at most.  Although it did not appear loose I pushed it down and the connection was re-established.  Hense, problem solved!  Sometimes it is the simple things that we miss.  Lesson learned.  Check the wires if possible first when the Go app tells you something is disconnected!

I would like to comment how efficient the Support team was in working with me to fix the problem.  They were very quick to reply to my emails and I felt as though they were right there with me to assist in fixing the problem.  I never spoke to support on the phone during this problem but did previously when I had to arrange to ship my drone from Va to LA.  

Either on the phone or through emails the Support Team gets a five for thier efforts.  Thank you!  Love DJI and recommend them to others all the time.

Thank you for the feedback, it's very much appreciated. Good to hear you were able to resolve your issue.