Hello. I recently (Friday 2016/9/23) purchased a DJI Phantom 4. On Saturday I activated the drone and Purchased DJI CARE to be safe. After hearing about the Mavic on Monday I returned the DJI P4.

Since I have returned the DJI Phantom and only had DJI care for 2-3 days, I wanted to get a refund for the DJI care. According to your policy If the drone is returned and if I can provide a receipt I should be able to get a refund. (which I have)

I have been in touch with your customer service and the representative keeps telling me I cannot transfer the DJI Care to another drone. I am not trying to transfer, I just want a refund  since I just purchased it 2 days ago. I plan to purchase DJI Care again once I receive the Mavic.

Please help me get a refund. . . . .

Hello sir, for this case, please send an e-mail to djicare@dji.com with the proofs, and then will guide you how to handle it.

DJI Natalia Posted at 2016-9-28 19:36
Hello sir, for this case, please send an e-mail to  with the proofs, and then will guide you how to  ...

Hello Natalia, I have emailed them yesterday and have not heard back yet. How long does it usually take to hear back? Please advise.

info645 Posted at 2016-9-29 09:38
Hello Natalia, I have emailed them yesterday and have not heard back yet. How long does it usually ...

Generally speaking, you will hear from them in about one working day, please wait patiently and let us know if you have any further questions. Besides, may I know your e-mail address?

DJI Natalia Posted at 2016-9-28 19:42
Generally speaking, you will hear from them in about one working day, please wait patiently and le ...

Noted. I made sure to email in the evening as well as I know of the time difference between US and Asia.

My email is info@ironfistcreative.com

info645 Posted at 2016-9-29 10:18
Noted. I made sure to email in the evening as well as I know of the time difference between US and ...

Thank you for the info, working on it now, please wait patiently.

DJI Natalia Posted at 2016-9-28 20:37
Thank you for the info, working on it now, please wait patiently.

Noted, thank you for your help. I will await further information.

info645 Posted at 2016-9-29 11:31
Noted, thank you for your help. I will await further information.

You should have this squared away in no time.

Hey I was just wondering if there was any charges when you returned your phantom?

I just cancelled a order on batteries by hitting refund didn't receive confirmation

Flory Posted at 2017-1-18 05:30
I just cancelled a order on batteries by hitting refund didn't receive confirmation

Flory, what is your order number? we'll help you check whether you cancelled it successfully or not.