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424 5 2016-10-6
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Michael Starley
Second Officer

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I have been brutally critical of DJI in the past.
Stepped away from forum (Due to personal reasons ) .
Revisited with issue .

I am more than pleased....Completely impressed with with the experience .
Seeing how far this company's customer service has grown is truly impressive .
Way to look out for us .

Thank You

2016-10-6
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SkyGround Produ
lvl.2

Italy
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Well, it's good to hear things like this.
2016-10-6
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Adam Flurk
First Officer
Flight distance : 425466 ft
United States
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Glad to hear things worked out!
2016-10-6
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Geebax
Captain
Australia
Online

Nice to hear someone come back and revise thjeir opinion.
2016-10-6
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Which drone do you fly? What were your drones issues, and how were they fixed?
Who helped you find a solution? Did you send it in for service? Nice of you to say...


RedHotPoker
2016-10-7
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Michael Starley
Second Officer

Offline

P2
RC Assistant could not communicate with Remote . Could not calibrate joystick endpoints . Not cool for an aerial photography business .
Began resolving issue through DJI Chat . Within 3 minutes I was on the phone with customer service . 5 seconds into the conversation my issue was resolved .
RC Assistant software designed to work on windows 7 . I originally downloaded RC Assistant to 8.1 . Upgraded to 10 .
Software continued to function until Windows 10 feature update .
Purchased Gateway laptop ($100.0) equipped with Windows 7 Home Edition . All is well .                                                                                                                                         
2016-10-9
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