Where are the vids on my iPad after upgrade to 3.0.0
797 10 2016-10-10
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EdM
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Phantom 4     Latest updates on bird and controller
iPad Mini 2     Using 9.3.4
DJI Go           Using 3.0.0 (thats when the problem showed up)

Question:   Where are my video’s on iPad after upgrade to 3.0.0   ???????
                 (shot 2 vids after upgrading)
Problem:
Last 2 vids DO NOT show up in the editor.
Last 2 vids ARE on the SD card
Last 2 vids ARE NOT in the folder videoCache when downloaded thru iTunes.
Last 2 vids ARE visible if I hit the Review icon by Camera Settings.  So they are there, BUT WHERE?

The pictures I shot during the same shoot show up both on the SD card and in the editor.


2016-10-10
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EdM
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Forgot to add that the flights are showing up in the Flight List.  There is also a thumbnail of the video.
2016-10-10
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DJI Natalia
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Hi EdM, "Cache locally when recording" is enabled in Generally settings page, right?
2016-10-10
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labroides
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The cached video in the app is not the recorded video at full resolution.
If you want the videos you shot you have to get them from the SD card.
2016-10-10
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EdM
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DJI Natalia Posted at 2016-10-11 11:00
Hi EdM, "Cache locally when recording" is enabled in Generally settings page, right?

Yes it is enabled.   Plus i know they are captured on the iPad because from the main screen under the camera adjustments if I hit the Review icon I can watch them.   So where are they?
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EdM
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labroides@yahoo Posted at 2016-10-11 11:14
The cached video in the app is not the recorded video at full resolution.
If you want the videos you ...

Yep, been knowing that for ages.   
Sometimes I will cheat, instead of pulling the full size vid off the SD card and downsizing it for my needs, I just use iTunes and suck in the whole directory from the iPad and have just what I need.   Not this time.

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DJI Natalia
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EdM Posted at 2016-10-11 13:04
Yes it is enabled.   Plus i know they are captured on the iPad because from the main screen under  ...

To locate the problem, please help confirm the following info, thanks.
Have you get it jailbreaked? It stays on the FPV page when recording, right? and enough space is available for your mobile device?
Please try another mobile device to check if it's the same case or not?
Or you could try to delete the APP and install it again.
2016-10-10
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EdM
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DJI Natalia Posted at 2016-10-11 02:00
To locate the problem, please help confirm the following info, thanks.
Have you get it jailbreaked ...

Thanks Natalia for working on this problem with me.
Not jailbreaked.   Stays on page.   > 5 GB free on devise.   > 1.7 GB free in vid cache.
I will try and borrow another iPad Mini 2 from someone.
May have to delete and reinstall but that is normally my last option with a app that has any data associated with it.
2016-10-11
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DJI Natalia
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EdM Posted at 2016-10-11 21:17
Thanks Natalia for working on this problem with me.
Not jailbreaked.   Stays on page.   > 5 GB fre ...

No problem, please let us know whether it's solved, thanks.
2016-10-11
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EdM
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DJI Natalia Posted at 2016-10-12 10:25
No problem, please let us know whether it's solved, thanks.

Not sure what solved it, but, any vids I shoot now are showing up correctly in the Editor screen.   The ones that were missing are still missing.  
The only actual change made was installing the new controller firmware.   I know that this should not have had any  effect on the problem.
2016-10-16
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DJI Natalia
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EdM Posted at 2016-10-17 13:00
Not sure what solved it, but, any vids I shoot now are showing up correctly in the Editor screen.  ...

Thanks so much for your updating, we tested it on our end, there was no that problem, and it seems working fine as well on your end, not sure what happened at that moment, really interesting.
Please enjoy it and any further questions, please feel free to let us know, thanks.
2016-10-16
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