Greetings!
I was wondering if anyone has any experience with DJI and warranty issues with a loss of a propeller in flight? I recently lost a prop shortly after take off, obviously causing the bird to crash. Hit on concrete at 23 MPH according to flight logs. The drone was properly preflighted, GPS lock, compass calibrations, and I know the props were tightened! I am very anal about my preflight and double check my props every time. I even do the 10-20 seconds spin up on the ground. Took the drone off and got to 20 feet and then one of the props flew off and went straight up, naturally the drone tumbled and crashed. I recovered the lost prop expecting to find a cracked hub, or stripped threads, but nothing. The prop was in perfect condition. The drone is a Phantom 3 4k that is two months old and this was its 61st flight. It has never been crashed before. I filled out the RMA in great detail, synced my flight logs, noting the exact crash flight. You see all the data showing the drone going up and then come crashing straight down, and sent the drone in to DJI. Including the prop that flew off. DJI immediately denied the warranty claim and stated only this in their reason. Non-warranty. Aircraft has impact damages caused by customer
| This was very frustrating! The did not even acknowledge the prop loss or explain why it occurred. It seemed they didn't even review my flight logs or read the RMA I filled out in detail. I called and spoke with the obvious out-sourced customer service rep and started a "dispute process." I am still waiting to hear back from them. Anyone have any experience dealing with this same issue? I have seen several videos of phantom 3s losing props in flight and seems to be a equipment issue. Also does anyone have any working links to software to de-encrypt DJI flight data logs? all the ones I have found won’t work . Than
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