Ups_Jeff
lvl.3
Flight distance : 434931 ft
United States
Offline
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DJI Mindy Posted at 2017-8-11 02:30
Jeff, we are trying best to improve our products and customer service, is there anything I can help you? We would love to help you if you could provide more details.
Mindy, I come on the forums and read horror story after horror story. I will admit that some problems are obviously user error. I told you before I had to send back 3 Inspires, brand new out of the box, all with multiple problems. The fourth one was the charm, very frustrating though. You would not believe the things I have to go through at UPS with customers. The company's stance is, the customer is always right, even when I know they are wrong, and lie. Can be very frustrating, but in the end, the customer always seems to get what they want. I bend over backwards for my customers, and I have read many of your posts, and know you really do try and help people, and I believe you care. I just don't understand how there can be so many unhappy customers? When people are spending north of $5 grand for a product, the ball cannot be dropped , multiple times. Competition is good, and forces an organization to improve itself. |
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