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DJI Corporate Phone Numbers
1970 21 2016-10-11
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buildum
lvl.1
Flight distance : 29241 ft
United States
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How many of you would like to have the direct Phone Numbers for DJI USA Corporate offices.  I have them and am fed up with the service they provide so maybe if they start receiving calls directly from the customer it will potentially trickle down to the support group.

Let me know and I will post if I find significant interest.

(818) 97X-XXXX Just to show DJI that I have them.
2016-10-11
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fansd26c5125
New
United States
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Dude, I need it so bad.  Their customer service is absolutely awful.
2017-10-9
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DJI-Mark
Moderator

United States
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I am sorry to read on both of your frustrations. What are your concerns? You can send me a personal message or post them here.
2017-10-9
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DJI-Mark
Moderator

United States
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Here is contact information for the North American office:

UNITED STATES
DJI North America
Mon-Fri 9:00 AM - 5:00 PM (PST)
+1 (818) 235 0789
support.us@dji.com
2017-10-9
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djiuser_0D3lmevobSJ8
New

United States
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Please I need there corporate number  They're so unprofessional customer service is horrible and I'm going to push for everything in the book if I have to get my family council involved
2018-3-15
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JJMik
Second Officer
Flight distance : 4493682 ft
  • >>>
United States
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Please I would like to speak to supervisors and engineers regarding the design flaw in phantom arms cracking at motor mounts. They will do nothing for their customers?
2018-6-5
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kozlio#
Second Officer
Canada
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djiuser_0D3lmevobSJ8 Posted at 2018-3-15 05:04
Please I need there corporate number  They're so unprofessional customer service is horrible and I'm going to push for everything in the book if I have to get my family council involved

the DJI contacts are on their website. no secrete there:
https://www.dji.com/contact
chat, call, email
2018-6-5
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Pilot-Media
lvl.1
Flight distance : 1558 ft
United States
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fansd26c5125 Posted at 2017-10-9 10:06
Dude, I need it so bad.  Their customer service is absolutely awful.

100% agree.
For me, it was so bad that I sent my entire $2100 order back.
I won't be back to buy a DJI product anytime soon.
2018-6-19
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Pilot-Media
lvl.1
Flight distance : 1558 ft
United States
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djiuser_0D3lmevobSJ8 Posted at 2018-3-15 05:04
Please I need there corporate number  They're so unprofessional customer service is horrible and I'm going to push for everything in the book if I have to get my family council involved

100% agree.
Horrible customer service.
2018-6-19
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Pilot-Media
lvl.1
Flight distance : 1558 ft
United States
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DJI-Mark Posted at 2017-10-9 13:32
I am sorry to read on both of your frustrations. What are your concerns? You can send me a personal message or post them here.

OMG worse customer service ever
1 chat session 3 CS Reps and a supervisor.
I am so frustrated with my experience that I sent my entire $2100 order back. I lose business in the process BUT I am starting a business and honestly, poor (DJI) support is the LAST thing i need. I plan to start building my fleet with another vendor.
If a reader is thinking about buying the goggles -- DONT. For me, I could not wear them on my head because the head frame is stiff plastic and cannot be adjusted to match my body.
Not only is sending back the order a huge frustration -- but the supervisor said he wanted me to pay for the return -- essentially insult on top of injury. I refused to do that. DJI gave in -- but they just HAD to ask, right?
There are other drone manufacturers now, and more to come. Better deals, probaby nicer people (want to keep the business)
2018-6-19
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Pilot-Media
lvl.1
Flight distance : 1558 ft
United States
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Pilot-Media Posted at 2018-6-19 14:01
OMG worse customer service ever
1 chat session 3 CS Reps and a supervisor.
I am so frustrated with my experience that I sent my entire $2100 order back. I lose business in the process BUT I am starting a business and honestly, poor (DJI) support is the LAST thing i need. I plan to start building my fleet with another vendor.

It gets better -- DJI agreed to accept a return of my order in complete, but sent me a shipping order taht is ONLY for the goggles.
So now I have to call the corporate offices to get this stupid incompetence fixed.
2018-6-19
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Pilot-Media
lvl.1
Flight distance : 1558 ft
United States
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Pilot-Media Posted at 2018-6-19 16:21
It gets better -- DJI agreed to accept a return of my order in complete, but sent me a shipping order taht is ONLY for the goggles.
So now I have to call the corporate offices to get this stupid incompetence fixed.

So - I have been told that I will have to return everything to get a reimbursement and I have been given a shipping order to accommodate  only the goggles. DJI is playing games with a return.

2018-6-19
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Pilot-Media
lvl.1
Flight distance : 1558 ft
United States
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Pilot-Media Posted at 2018-6-19 16:30
So - I have been told that I will have to return everything to get a reimbursement and I have been given a shipping order to accommodate  only the goggles. DJI is playing games with a return.

DJI told me that if the goggles don't fit my body I have to return the entire order. BUT they will only pay for the freight of the goggles. That illustrate the type of people you deal with at DJI
2018-6-19
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Pilot-Media
lvl.1
Flight distance : 1558 ft
United States
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Pilot-Media Posted at 2018-6-19 16:34
DJI told me that if the goggles don't fit my body I have to return the entire order. BUT they will only pay for the freight of the goggles. That illustrate the type of people you deal with at DJI

I called UPS and I am correct--- although DJI told me that they would pay for te shipment they LIED and sent me a shipping weight that is 15 pounds under weight. I have to pay to return everything -- DJI told me that I had to return the quad because it is a bundle and they want me to pay for it. This is the worse worse experience.
Now I will call DJI again and continue to resolve this issue. All i can say -- all I will every say on social media is NEVER buy DJI
And that I reporting DJI to the US government for unfair and deceptive business practices.
2018-6-19
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Pilot-Media
lvl.1
Flight distance : 1558 ft
United States
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Forget it. these are not nice people. File reports with your government agencies that police unfair and deceptive business practices. Keep telling people your story.

2018-6-19
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Pilot-Media
lvl.1
Flight distance : 1558 ft
United States
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kozlio# Posted at 2018-6-5 14:37
the DJI contacts are on their website. no secrete there:
https://www.dji.com/contact
chat, call, email

All you get is deflection and lies.
2018-6-19
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3VP
lvl.3
Flight distance : 165902 ft
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Absolutely complete crap customer service!. My aircraft has been at their repair facility since 12 December 2017 - and they are doing nothing but screwing me around. Emails that don't make any sense, lack of communication, sending me to different customer service representatives only for them to not understand, start over - I swear they do it for entertainment as they have my aircraft, so they have control. I am so done with this crap.
2018-6-29
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3VP
lvl.3
Flight distance : 165902 ft
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Well, finally after seven months they are shipping out a replacement aircraft (most likely older than the one I sent in for repairs). Last week they sent me a tracking number, I checked it, and of course, after five days: "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

Probably another seven months for them to send it to the shipping facility...


2018-7-10
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Offroad1
lvl.1

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How do I get the phone number to DJI's corporate office?
2018-10-19
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djiuser_CwvuIxBcapka
lvl.1

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Please give me the number. I need it.
2-7 13:12
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sasmsmith
lvl.3
Flight distance : 59181 ft
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buildum is likely trolling. On this page, the telephone number listed is (818) 975-2000 as the "Contact Us" number for their North America headquarters. Based on general knowledge of how offices work, DJI staff working at that location will either have an extension off of that number, or the last 3-4 digits of that number will differ depending on the staff member.

Posting "(818) 97X-XXXX Just to show DJI that I have them" means absolutely nothing because simple Google searches will yield more detailed numbers. Also, trying to blackmail an international, multi-million dollar company is just asking for trouble.

Disclaimer: I am in no way disagreeing with any of the statements made here regarding DJI customer service. It is abysmal and should be their top and only priority before working on developing new platforms and more advanced versions of already existing platforms. But, as I mentioned above, blackmailing a company the size of DJI in an attempt to force them into addressing anything about their business is begging for trouble.
2-8 10:20
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fansa289caf7
lvl.1
Flight distance : 29241 ft
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sasmsmith Posted at 2-8 10:20
buildum is likely trolling. On this page, the telephone number listed is (818) 975-2000 as the "Contact Us" number for their North America headquarters. Based on general knowledge of how offices work, DJI staff working at that location will either have an extension off of that number, or the last 3-4 digits of that number will differ depending on the staff member.

Posting "(818) 97X-XXXX Just to show DJI that I have them" means absolutely nothing because simple Google searches will yield more detailed numbers. Also, trying to blackmail an international, multi-million dollar company is just asking for trouble.

Buildum is not trolling.  I have been a member of this forum for some time.
2-8 11:37
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