wcharwood
 lvl.2
Flight distance : 484652 ft
United States
Offline
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I am growing more and more concerned as I hear customer experiences with DJI regarding returns for "repairs". What's even more upsetting is the fact that DJI reads these concerns and doesn't have anything to say. $1,300 dollars plus another $299 plus another $200 in filters plus another $100 in accessories. My hard earned money that could have been spent on my family instead I decided to invest in a product that I believed was being produced by a good company with good customer service and a good "Care" plan to cover any "issues" with the product. I spent hours upon hours researching this before buying. I read every possible review and experience from customers dealing with DJI. Now I'm invested in this situation and realizing that I may just need to abandon this entire idea of expecting to have my P4 repaired and returned to me by DJI despite what they advertised as the appearance of "product protection" for $299; giving the consumer the impression that their drone which is actually owned by the consumer, but once returned for the $299 "Care" product protection plan, is going to be placed on a shelf and the drone that came in for the same "Care" plan a week earlier is taken off the shelf and sent to the customer in place of their return. $299 for this action. How many $299 plans have they sold? This seems like a big Ponzi scam and should be investigated by the BBB. I may just have to chalk it up to lesson learned. I am invested now, time and money, pride and determination to ensure that I do everything according to their policy. It's their "policy" that will be thrown in my face at the end of the day with someone quoting some "fine print". It's not the impression I was sold. I know where I've flown my drone and how well I've taken care of it. I purchased a brand new drone that wasnt crashed or abused. Within 4 months my drone is unusable because of the video having such horrible "interference" that it simply is unusable. It's the main purpose of why I purchased the drone. Please do not send me a refurbished one when I paid for a brand new one 4 months ago. It's apparently DJI's problem of a much larger scale in the quality of the parts or the craftsmen ship of its assembly. Either way, I paid for a brand new drone 4 months ago that was apparently doomed to fail because of manufacturers defect. Perhaps a bad shipment of computer chips or bad video ribbons or some product defect within the bird or the controller that didn't show its ugly head durring quality control but it most certainly is roaring to life now with all these complaints and issues revealing themselves through customer forums. Instead of the customer taking the hit for this because of their "fine print" I suggest that DJI replace drones with brand new product off the assembly line and leave the refurbished units for discounted sale. I didn't spend an extra $299 for a discounted refurbished unit to be sent back to me within 4 months of giving them almost $2000 dollars. I would expect that DJI would move their problem solving in the direction of the parts suppliers and design experts/engineers/developers rather than the complete opposite direction to their customer and try to push off someone else's drone that was returned for "repair". would a class action suit be the answer to the time and expense that DJI is passing off to the consumer for threes issues rather than focusing on suppliers/developers. It would seem to me that a sampling of 10 P4's returned for the same video issues would be enough for me to lock myself in a room with the right tools and diagnostic equipment to determine the cause and begin a plan to swap out whatever is causing the issue and then determine if it was a manufacturing defect or supplier defect and eliminate the problem from the assembly line. It's probably more profitable to open a box, remove the drone and set it on a shelf labeled "shaky gimbal only" and pull a drone from the "video transmission issue" shelf, put it back in a box and send it back to the customer with an "invoice" showing what you would have paid for "repairs" to make you feel good about the $299 you spent on the ponzi game. I am going to move forward with sending my bird back for "repairs" as advised by DJI. What choice do I really have, they took all of my money and left me with a broken drone just 4 short months after I withdrew it from my bank account.
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lvl.4
Administrator
First Officer
